Enrollment Agent I

Job Title

Provide superior customer service to internal and external customers. Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software. Verify customer identity and scan required documents into database system. Successfully complete required biometric and data capture processes and paperwork on each customer. Track processing time for each applicant and ensure applicants are processed in appropriate order. Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards. Identify win-win opportunities to provide more products and services to customers.

Skills: customer service, sales, data entry, credentialing

Additional Skills & Qualifications:

The worker will use either their personal vehicle or a rental vehicle to travel to candidate enrollment locations. Per the Hiring Manager, the ideal candidate should reside in Tennessee, preferably in the central part of the state. The worker will be reimbursed at the current federal mileage rate. The position includes approximately one week of training with the Hiring Manager. Candidates must have strong customer service skills and be comfortable using computers and basic technology. Work schedules and assigned locations will be provided the week prior to travel.

Experience Level: Entry Level

Job Type & Location: This is a Contract to Hire position based out of Nashville, TN.

Pay and Benefits: The pay range for this position is $20.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a fully onsite position in Nashville, TN.

Application Deadline: This position is anticipated to close on Oct 8, 2026.