Director of Operations

SOLID Surface Care, Inc.

Description

Director of Operations

Position Summary:

The Director of Operations oversees all branch operations, client relationships, team performance, and profitability within the local market. This role serves as the primary liaison between clients, field teams, sales, and internal departments to ensure high-quality service delivery, operational efficiency, and strong financial performance.

Key Responsibilities:

Operations Management

Oversee daily operations, scheduling, labor planning, and equipment allocation.
Ensure jobs are completed safely, efficiently, on time, and to company quality standards.
Monitor labor utilization, project performance, and operational KPIs.
Manage fleet, equipment, inventory, and overall operational readiness.

Client Management

Serve as the primary point of contact for all clients.
Build and maintain strong client relationships while ensuring customer satisfaction.
Resolve service issues and conduct regular job site and client check-ins.
Partner with Sales and Solutions teams to support account growth and retention.

Team Leadership

Hire, train, coach, and develop field and operations employees.
Establish clear expectations, accountability, and performance standards.
Conduct performance reviews, corrective action, and employee development planning.
Foster a positive, safety-focused, and high-performing team culture.

Financial Oversight

Own branch profitability and monitor gross profit performance.
Manage labor costs, operational expenses, and job margins.
Partner with Accounting on billing accuracy, invoicing, and AR support.
Support forecasting, labor planning, and budget management.

Strategic & Administrative Functions •

Identify operational challenges and implement solutions to improve efficiency.
Ensure compliance with company policies, safety standards, and reporting requirements.
Maintain operational documentation including work orders, time reporting, expenses, and employee records.

Qualifications:

Bachelor's degree preferred or equivalent experience.
7+ years of operations leadership experience, in facility services, restoration, specialty services, or technical services.
Strong leadership, client management, and problem-solving skills.
Experience managing profitability, labor, and operational metrics.
Proficiency in Microsoft Office, especially Excel.
Ability to travel up to 30%.

Success Metrics

Branch profitability
Client retention and satisfaction• Team performance and retention.
Operational efficiency and quality compliance.

Apply

Vacancy posted 3 days ago

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