Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

** Bilingual Spanish**

ABOUT OUR AGENCY:
With 20 years of experience with State Farm, our agency is proud to operate from three prime locations in San Antonio: La Cantera, SeaWorld, and Medical Center. Recognized as part of the top 1% of Insurance and Financial Services Agents worldwide, we are dedicated to delivering an unparalleled customer experience.

Our team thrives in a competitive yet professional environment where teamwork and collaboration are at the heart of everything we do. We invest in our team’s success by providing comprehensive training and licensing support, ensuring everyone has the tools to excel.

We offer a competitive benefits package that includes PTO, health insurance, and a compensation structure with both base pay and commission opportunities. Our agency is the perfect place for individuals who are career-focused, goal-driven, and eager to grow in the insurance and financial services industry.

If you’re ready to join a high-performing team committed to excellence and professional growth, we’d love to hear from you!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Lorena Villa - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish highly preferred.