Field Service Engineer / Onsite Service Engineer

Job Description

Job Description:\n\nTitle: Field Service Engineer / Onsite Service Engineer\nLocation: Salt Lake City, UTWorkplace Type: On-site / Field-BasedJob Type: Full-TimeEmployment Type: PermanentTravel: Local travel within the Salt Lake City Metropolitan Area as required\nAbout the Opportunity\nWe are seeking a motivated and technically capable Field Service Engineer / Onsite Service Engineer to join our growing service team in the Salt Lake City Metropolitan Area.\nThis is an excellent opportunity for an individual with an academic background in analytical chemistry or a related scientific field, along with exposure to chromatographic and mass spectrometric instrumentation, who is interested in developing a long-term career in advanced technical field service.\nThe Field Service Engineer will work closely with experienced senior service personnel while developing the technical knowledge and hands-on skills required to independently support customers and perform future field service assignments.\nIn this role, you will provide installation, maintenance, troubleshooting, repair, qualification, and technical support for sophisticated chromatographic and mass spectrometric instruments. You will work directly with customers to diagnose equipment issues, perform corrective maintenance, complete hardware and software qualification activities, and ensure instruments are operating accurately, safely, and efficiently.\nThe ideal candidate is technically curious, dependable, detail-oriented, and eager to learn. You should be comfortable working with complex scientific instrumentation, technical documentation, diagnostic tools, computer-controlled systems, and customers in laboratory and technical environments.\nKey Responsibilities\nEquipment Service, Maintenance & Repair\n\n \n Provide repair, maintenance, troubleshooting, and technical support for chromatographic and mass spectrometric instruments.\n \n Diagnose equipment, hardware, software, and system performance issues.\n \n Perform preventive maintenance and corrective maintenance activities.\n \n Replace components and perform necessary equipment adjustments and repairs.\n \n Troubleshoot instrument malfunctions efficiently and identify appropriate corrective actions.\n \n Use diagnostic tools, test equipment, and hand tools to evaluate equipment performance and resolve technical issues.\n \n Ensure serviced instruments are returned to proper operating condition.\n\nInstallation, Qualification & Performance Verification\n\n \n Support the installation and setup of chromatographic and mass spectrometric instrumentation at customer locations.\n \n Perform hardware installation qualification activities.\n \n Perform controlling software installation and qualification activities.\n \n Conduct Installation Qualification (IQ) activities in accordance with company procedures and customer requirements.\n \n Conduct Operational Qualification (OQ) testing to verify that instruments and associated systems operate according to specifications.\n \n Perform Performance Verification (PV) activities to confirm equipment performance and operational reliability.\n \n Document installation, qualification, testing, maintenance, and service activities accurately and completely.\n\nTroubleshooting & Technical Support\n\n \n Respond to customer equipment and technical support needs in a timely and professional manner.\n \n Diagnose complex instrument problems using a logical and systematic troubleshooting approach.\n \n Analyze hardware, software, operational, and performance-related issues.\n \n Read and interpret technical manuals, service documentation, diagrams, specifications, and troubleshooting guides.\n \n Escalate complex technical issues to senior service personnel, engineering teams, or product specialists when appropriate.\n \n Work closely with senior service engineers to develop advanced troubleshooting and repair skills.\n \n Apply lessons learned from previous service calls to improve future troubleshooting efficiency.\n\nCustomer Service & Communication\n\n \n Provide professional and responsive technical support at customer locations.\n \n Communicate clearly with customers regarding equipment issues, service activities, repairs, and recommendations.\n \n Explain technical findings and corrective actions in a manner appropriate for both technical and non-technical customers.\n \n Maintain strong and professional relationships with customers.\n \n Coordinate with internal service, engineering, product, and technical teams to resolve customer issues.\n \n Represent the company professionally while working at customer facilities.\n\nDocumentation & Continuous Improvement\n\n \n Prepare accurate and detailed service reports.\n \n Document equipment problems, troubleshooting steps, repairs, solutions, and recommendations.\n \n Maintain complete records of service activities, maintenance work, qualifications, and performance verification.\n \n Report recurring equipment or system issues to engineering and product teams.\n \n Identify opportunities for service improvements and provide recommendations where applicable.\n \n Support continuous improvement initiatives related to equipment reliability, service processes, and customer experience.\n\nTraining & Professional Development\n\n \n Work closely with and under the supervision of senior service personnel.\n \n Participate in hands-on technical training and field service development.\n \n Build the skills necessary to independently perform future field service assignments.\n \n Continuously develop technical knowledge related to chromatographic and mass spectrometric instrumentation.\n \n Stay current with new equipment, technologies, software, diagnostic methods, and service procedures.\n\nRequired Qualifications\nEducation\nCandidates should possess one of the following:\n\n \n Bachelor's degree in Analytical Chemistry, Chemistry, or another closely related scientific or technical discipline.\n \n Advanced degree in Analytical Chemistry, Chemistry, or a related field is a plus.\n \n Equivalent technical education and relevant hands-on experience may be considered where appropriate.\n\nCandidates should have academic or practical exposure to:\n\n \n Chromatographic instrumentation\n \n Mass spectrometric instrumentation\n \n Analytical laboratory equipment\n \n Scientific instrumentation\n \n Instrument operation and troubleshooting\n\nRequired Skills and Experience\nThe ideal candidate will demonstrate:\n\n \n Aptitude for troubleshooting and solving technical instrument problems.\n \n Ability to learn complex equipment and technical systems quickly.\n \n Strong analytical and problem-solving abilities.\n \n Ability to diagnose equipment and system issues efficiently.\n \n Basic to intermediate experience or exposure to chromatographic and mass spectrometric instrumentation.\n \n Mechanical aptitude and comfort working with sophisticated equipment.\n \n Ability to perform maintenance, component replacement, adjustments, and corrective repairs.\n \n Ability to read and interpret technical manuals, diagrams, schematics, and service documentation.\n \n Comfort using diagnostic equipment, test instruments, and basic hand tools.\n \n Ability to follow established procedures and technical instructions accurately.\n \n Strong attention to detail and documentation skills.\n \n Clear verbal and written communication skills.\n \n Ability to work effectively both independently and as part of a technical team.\n \n Strong customer service orientation.\n\nPreferred Qualifications\nCandidates with the following experience or exposure will be highly regarded:\n\n \n Hands-on experience with chromatography systems.\n \n Exposure to mass spectrometry instrumentation.\n \n Experience working in analytical laboratories.\n \n Experience servicing scientific or laboratory equipment.\n \n Experience with laboratory instrument installation and commissioning.\n \n Knowledge of Installation Qualification (IQ), Operational Qualification (OQ), and Performance Verification (PV).\n \n Experience troubleshooting instrument hardware and controlling software.\n \n Experience working with computer-controlled scientific equipment.\n \n Familiarity with regulated laboratory environments.\n \n Experience performing preventive and corrective maintenance.\n \n Technical field service or customer-facing technical support experience.\n\nKey Competencies\nThe successful candidate will be:\n\n \n Technically curious and eager to learn.\n \n Reliable and dependable.\n \n Detail-oriented and organized.\n \n Comfortable following directions and established procedures.\n \n Able to work calmly and effectively while troubleshooting technical problems.\n \n Self-motivated and willing to take ownership of assigned responsibilities.\n \n Professional and customer-focused.\n \n Adaptable to different customer locations and work environments.\n \n Able to communicate effectively with customers and internal technical teams.\n \n Committed to continuous learning and professional development.\n \n Dedicated to maintaining high standards of safety and quality.\n\nWork Environment & Travel\nThis is a full-time, field-based and on-site position based in the Salt Lake City, Utah Metropolitan Area.\nThe Field Service Engineer will regularly work at customer locations and may be required to travel locally throughout the Salt Lake City area based on service assignments and customer needs.\nCandidates must be comfortable:\n\n \n Working independently at customer locations.\n \n Working with sophisticated scientific and analytical equipment.\n \n Managing assigned service activities and schedules.\n \n Traveling locally to customer sites as required.\n \n Working with technical tools, diagnostic equipment, and computer-controlled systems.\n \n Following customer, company, laboratory, and industry safety requirements.\n\nA valid driver's license is required.\nMinimum Requirements\nTo be considered for this position, candidates must meet the following requirements:\n\n \n Bachelor's degree or advanced degree in Analytical Chemistry or a related field.\n \n Exposure to chromatographic and/or mass spectrometric instrumentation.\n \n Demonstrated aptitude for troubleshooting and solving technical instrument problems.\n \n Ability to learn technical service procedures and equipment operation efficiently.\n \n Ability to perform assigned work accurately and proficiently.\n \n Reliable and dependable work history.\n \n Ability to follow technical instructions and established procedures.\n \n Strong communication and documentation skills.\n \n Valid driver's license.\n \n Eligibility to work in the United States.\n\nCompensation & Benefits\nCompensation will be competitive and based on the candidate's qualifications, technical background, relevant experience, and demonstrated ability.\nThe company offers the opportunity to build a long-term career in advanced technical service while receiving hands-on training and mentorship from experienced service professionals.\nAdditional benefits and compensation details will be discussed during the interview process.\nWhy Join Us?\nThis position offers an excellent opportunity to develop specialized technical expertise while working with sophisticated scientific instrumentation and experienced field service professionals.\nYou will have the opportunity to:\n\n \n Build a long-term career in advanced technical field service.\n \n Receive hands-on training and mentorship from experienced service personnel.\n \n Work with chromatographic and mass spectrometric instrumentation.\n \n Develop expertise in equipment installation, troubleshooting, maintenance, repair, and qualification.\n \n Work directly with customers and gain valuable field service experience.\n \n Develop skills in IQ, OQ, and performance verification.\n \n Contribute to continuous improvement and equipment reliability.\n \n Join a company that values technical excellence, professional growth, teamwork, and customer satisfaction.\n\nIf you have a background in Analytical Chemistry or a related scientific discipline, exposure to chromatographic or mass spectrometric instrumentation, and a strong interest in developing a career in technical field service, we encourage you to apply.\nApply today to begin building your career as a Field Service Engineer supporting advanced analytical and scientific instrumentation\n\nCompany Description:\n\nW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\n\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\n\nOur Services\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\n\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\n\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\n\nOur Expertise\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\n\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.