Systems Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Analyst to work in Durham, NC or Merrimack, NH!


The Role


The Systems Analyst within Corporate Services Technology, supporting Fidelity Associate Benefits, plays a key role in planning, coordinating, documenting, and implementing technology solutions that enable compliant, efficient, and high-quality Benefits services. This role partners closely with engineers, product leadership, business stakeholders, and external vendors to translate complex business needs into clearly defined solutions, while supporting execution and delivery across vendor implementations, eligibility file processes, certificates, documentation, integrations, and ongoing Benefits platform support.


The Expertise You Have

• Senior-level experience as a Systems Analyst or Business Analyst supporting enterprise technology platforms in regulated environments.
  
  
• Proven ownership of requirements definition, solution analysis, and delivery coordination across complex initiatives.
  
  
• Experience working closely with Benefits, HR, Risk, Compliance, Corporate Services, or vendor management organizations.
  
  
• Strong understanding of system development lifecycles, from planning and analysis through implementation and release.
  
  
• Experience coordinating delivery activities such as dependency management, milestone planning, and release readiness.
  
  
• Working knowledge of data privacy, records retention, security, and compliance requirements applicable to Benefits systems, eligibility data, and vendor integrations.
  
  
• Experience supporting vendor-hosted or SaaS solutions and system integrations.
  
  
• Experience supporting new vendor implementations, including certificates, eligibility files, process documentation, data validation, and implementation readiness.

The Skills You Bring

• Ability to lead planning and coordination activities, including scope definition, sequencing of work, dependency identification, and risk management.
  
  
• Strong execution and delivery management skills, tracking progress, managing issues, and supporting on-time delivery of commitments.
  
  
• Ability to translate business and operational needs into detailed requirements, user stories, acceptance criteria, and implementation documentation.
  
  
• Advanced analytical skills to assess current-state processes, identify gaps, and recommend solution improvements.
  
  
• Ability to work with modern technology concepts such as APIs, integrations, cloud-based platforms, and data flows.
  
  
• Strong communication and facilitation skills to align stakeholders, engineers, vendors, and delivery partners.
  
  
• Ability to define, document, and support eligibility file requirements, certificate processes, data exchanges, and vendor implementation procedures.
  
  
• Ability to balance multiple initiatives and adapt to shifting priorities while maintaining transparency and predictability.

The Value You Deliver

• Enable Fidelity Associate Benefits to optimally plan and execute technology initiatives through clear requirements, strong documentation, and coordinated vendor implementation support.
  
  
• Improve delivery predictability and outcomes by proactively managing dependencies, risks, and execution details.
  
  
• Reduce operational and regulatory risk by ensuring Benefits solutions, eligibility files, certificates, and vendor processes are well-defined, well-documented, validated, and compliant.
  
  
• Strengthen collaboration between Benefits stakeholders, engineering teams, and vendors by providing clarity, structure, and continuity across implementation initiatives.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.


Company Overview


At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.


Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity's Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity's regional and investor center locations. Our mission is to help you experience Fidelity's diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity's long-term strategy.


For information about working at Fidelity TalentSource, visit FTSJobs.com.


Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at View email address on click.appcast.io if you would like to request an accommodation