Financial Aid Coordinator

Salary: $33.66 - $37.11 Hourly
Location : Crafton Hills College, 11711 Sand Canyon Rd, Yucaipa, CA
Job Type: Classified - Full-Time
Job Number: 2426-00169
Department: Financial Aid
Opening Date: 08/06/2026
Closing Date: 9/6/2026 11:59 PM Pacific
HR Recruiter: Shawna Gibson
Work Days/Year: 260
Work Schedule: Monday-Tuesday-Thursday 9:00AM-6:00PM, Wednesday 10:00AM-7:00PM, Friday 8:00AM-4:30PM
Mission Statement: The Crafton Hills College mission is to change lives. We seek to inspire our students, support our colleagues, and embrace our community through a learning environment that is transformational. Crafton Hills College welcomes everyone and is committed to working with students from diverse backgrounds. The College has an exceptional learning environment built on a tradition of excellence, a talented faculty, a driven student body, a committed staff, with passionate leadership and community support


Job Description
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.
SUMMARY DESCRIPTION


Coordinates various financial aid programs and processes within primary responsibility in a specialized area according to established policies, procedures, federal and state guidelines; assists students in applying for financial aid; and coordinates operations and activities within the Financial Aid Office.
DISTINGUISHING CHARACTERISTICS

This class is distinguished from the Financial Aid Specialist position by the performance of a variety of duties requiring considerable experience in the application and interpretation of regulations and policies governing financial aid programs and office operations such as outreach, scholarships, and federal work study.
SUPERVISION RECEIVED AND EXERCISED

Receives minimal direction from supervisor; works from procedures and best practices on general objectives; refers only specific matters to supervisor. May provide technical and functional direction to student workers.
REPRESENTATIVE DUTIES

The following duties are typical for this classification

1. Administers and reconciles financial aid and scholarship programs; coordinates and participates in Financial Aid Outreach Program; collects student data and provides information about financial aid programs and program eligibility to students; assists students in filling out scholarship and financial aid forms and applications.
2. Oversees the student award process; receives and processes completed eligible financial aid files; verifies information, records, and documents; computes aid eligibility using established criteria delineated by state and federal guidelines and District policies; awards and/or adjusts state, federal and scholarship awards; enters information and amount of award into assigned programs; generates missing information letters/emails to students.
3. Coordinates the application process and administration of a variety of grants and financial aid in accordance with established procedures and State regulations.
4. Coordinates scholarship program through determination of eligibility and selection of recipients; communicates with awardees, donors, and other constituents to coordinate campus, state, and federal scholarship programs; receives and processes funds from donors and arranges for payment to scholarship recipients.
5. Prepares and maintains records related to the administration of financial aid and scholarship programs according to department procedure; completes all scholarship program certification reports for student funding requests; assists in compiling data for various financial aid reports as needed.
6. Coordinates the federal work study program on and off campus; coordinates the allocation of positions to campus departments; processes job orders and payroll documents; oversees the placement of students in available positions; monitors departmental usage of positions.
7. Coordinates assignment of dates, facilities, presentations, orders, and secures special services and equipment for classes and presentations, including audio-visual equipment and materials from local high schools and related organizations; prepares materials including, applications, handouts, presentation materials and financial aid consumer information.
8. Serves as a financial aid liaison for a variety of student groups; provides financial aid outreach to low-income or disadvantaged communities; recruits students to apply for financial aid; disseminates financial aid program information to high schools, local agencies, and the public; conducts presentations regarding scholarships, financial aid program services and opportunities to increase financial aid awareness.
9. Provides information on admissions, scholarships, financial aid and registration policies and procedures; provides guidance to students on all aspects of student financial aid such as satisfactory academic progress, eligibility, appeals, scholarships, rules and regulations; monitors financial aid applicant results.
10. Coordinates, plans, develops and conducts internal and external presentations or workshops on and off campus to provide any, prospective and continuing students with specialized assistance and information on financial aid and scholarships, to inform student of program requirements and appropriate deadlines; incorporates educational trends and community needs into workshops and presentations.
11. Stays current with federal and state regulations and guidelines pertaining to financial aid and scholarships.
12. Coordinates accurate transmittal and disbursement of various funds.
13. Assists in the import of financial aid applications as needed; processes financial aid applications (packaging) and scholarship forms according to established procedures; verifies student's academic progress in accordance with office policy's and federal regulations; requests transcripts, records and other data needed to determine status of financial aid applications, and adheres to the requirements of FERPA as it applies to student records.
14. Develops, updates, and maintains forms, spreadsheets, databases, handbooks, manuals and other written materials to facilitate student award coordination.
15. Assists in the development of student budgets, and in developing Financial Aid department policy.
16. Performs other duties related to the primary job duties.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
CORE COMPETENCIES:

Analyzing and Interpreting Data

• Apply sorting, coding and categorizing rules
• Analyze data
• Read reports
• Draw meaning and conclusions from quantitative and/or qualitative data

Customer Focus

• Attending to the needs and expectations of customer
• Seeks information about the immediate and longer term needs of the customer
• Anticipates what the customer may want or expect in a product or service
• Works across organizational boundaries to meet customer needs **

Reading Comprehension

• Understanding and using written information
• Knows the meaning of printed words; comprehend the literal meaning of text
• Make interpretations, applications, deductions, inferences, extrapolations from written information **

Professional and Technical Expertise

• Applying technical subject matter to the job **
• Knows the rudimentary concepts of performing the essential technical operations

Critical Thinking

• Analytically and logically evaluates information to resolve problems
• Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it
• May detect ambiguous, incomplete, or conflicting information or instructions**

Attention to Detail

• Focusing on the details of work content
• Shows care and thoroughness in adhering to process and procedures that assure quality
• Applies knowledge and skill in recognizing and evaluating details of work**
• Applies skilled final touches on products

Using Technology

• Working with electronic hardware and software applications
• Using basic features and functions of software and hardware
• Experiments and finds novel uses for standard features and functions **
• Adds, improves, modifies, or develops features and functionality**

Team Work/Involving Others

• Collaborating with others to achieve shared goals
• Engages others for suggestions and ideas

Writing

• Communicating effectively in writing
• Using correct writing mechanics including spelling, vocabulary, grammar, syntax, punctuation, capitalization, sentence structure
• Logically orders and structures ideas and progression of thought

Adaptability

• Responding positively to change and modifying behavior as the situation requires**
• Accept and adjust to changes and the unfamiliar

Innovation

• Imagining and devising new and better ways of doing things**
• Fix what is broken; find solutions and fixes with resources at hand
• Finds new approaches to performing familiar tasks
• Create and invent new ideas; envision the unexpected, unexplored, untried**

Listening

• Comprehend and verbal instructions and orally presented information
• Recalls or retrieves key points in a conversation
• Listen actively by rephrasing others' input cogently and accurately**

Legal and Regulatory Navigation

• Understanding, interpreting, and ensuring compliance with laws and regulations
• Locates, understands, or provides factual regulator information**
• Works within the bounds and limits of what is permissible

Professional Integrity and Ethics

• Follows a clear-cut set of rules
• Understands practical necessity of rules and ethical guidelines
• Shows consistency in behavior and judgement over a long term and varied situations

Valuing Diversity

• Shows acceptance of individual differences
• Welcomes input and inclusion of others who may be different from oneself
• Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination

**Lead, Advanced or Senior Level Positions

Qualifications
Minimum Qualifications

• Education/Training :

An Associate's degree in Business, Accounting, Social Sciences, Human Services, or a related field from an accredited college or university.

• Experience :

Four (4) years of increasingly responsible experience in the administration of a Financial Aid program.
Desired Qualifications

1. Four or more years of progressively responsible experience administering federal, state, institutional, and scholarship financial aid programs, and accurately determine eligibility, process awards, and ensure regulatory compliance.
2. Strong Organizational, Analytical, and Technical Skills in reviewing and verifying documentation, analyzing financial aid data, maintaining accurate records, preparing reports, and utilizing financial aid systems, spreadsheets, and databases with exceptional attention to detail.
3. Ability to manage multiple priorities, meet critical deadlines, maintain confidentiality, work independently with minimal supervision.
4. Ability to assist students with financial aid applications, explain eligibility requirements, provide guidance on scholarships and appeals, and customer service.
5. Ability to conduct workshops and presentations, coordinate outreach events, collaborate with schools and community organizations, and communicate effectively with students, donors, and campus departments.

Physical Demands and Working Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment : Work is performed primarily in a standard office setting.

Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 25 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing : Hear in the normal audio range with or without correction.

Employment Requirements
The person selected for hire will be required to complete the following pre-employment requirements:

• Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
• Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
• Tuberculosis (TB) risk assessment
• Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).

Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's
Forecasted Recruitment Timeline (please note that delays may cause adjustments to this timeline):
FORECASTED RECRUITMENT TIMELINE

Internal HR Screening:

9/8/26-9/11/26

Testing

9/14/26-9/18/26

1st Level Interviews:

9/21/26-10/2/26

2nd Level Interviews:

10/5/26-10/16/26

Board Date:

11/12/26


Projected Hire Date:

11/16/26
You have medical, dental and vision plans from which to choose coverage. You may cover yourself, spouse or domestic partner and eligible children. Coverage is effective on the first of the calendar month following your date of hire.


HEALTH CARE
Medical Benefits - You may choose between seven medical plans:

• Anthem Blue Cross PPO Gold - Copay Only (offered at no cost)
• Anthem Blue Cross CA Care Classic HMO (offered at no cost)
• Anthem Blue Cross CA Care Premier HMO
• Anthem Blue Cross PPO 100A
• Anthem Blue Cross PPO 90C
• Kaiser Permanente $15 HMO
• Kaiser Permanente $30 HMO

Dental Benefits - You may choose between two dental plans:

• DeltaCare USA HMO (offered at no cost)
• Delta Dental PPO.

Vision Benefits - Vision coverage is provided through EyeMed (offered at no cost)

CASH IN LIEU BENEFIT
The district offers a taxable $250 monthly stipend to a benefits eligible employee who waives medical coverage under SBCCD's group plan because that employee has other group coverage (e.g., a spouse's plan, parents' plan, or other employer's plan).

LIFE INSURANCE
Term Life and Accidental, Death & Dismemberment (AD&D) Insurance - The district provides a $50,000 basic term life insurance policy and $50,000 of basic accidental death and dismemberment (AD&D) policy. The district pays the full cost of this coverage. Coverage is automatic and effective on the first of the month after your date of hire. Employees are also provided opportunity to enroll in optional term life and AD&D policies for themselves as well as spouse/domestic partner and children.

VOLUNTARY BENEFIT PLANS
The district partners with American Fidelity to administer the district's voluntary benefit plans which include:

• Disability insurance
• Cancer insurance
• Accident insurance
• Flexible spending accounts

PRE-TAX RETIREMENT SAVINGS PLAN - As a district employee, you have two voluntary retirement savings plans available to you, which allow you to invest pre-tax dollars to supplement your CalPERS Retirement Plan benefit. They are a 403(b) plan or 457(b) plan.
You may participate in one or both of the plans. Each is governed by a different section of the IRS Code resulting in different rules and provisions. SchoolsFirst Federal Credit Union is the districts third party administrators for all retirement savings plans.


RETIREMENT PLANS
CalPERS Retirement Plan - The California Public Employees Retirement System (CalPERS) is a defined benefit retirement plan that provides lifetime benefits based on members' years of service, age, and final compensation. Full-time employees in non-academic positions appointed for at least six months, or part-time employees working at least 50% and appointed for at least one year, are automatically enrolled in the CalPERS retirement plan. Depending on hire and/or membership date, employees are placed in one of two membership categories: Classic or PEPRA. For more information on CalPERS:


Classic Membership Retirement Formula Employee Contribution %
CalPERS member prior to 1/1/13 2% at age 55 7% of base bay

PEPRA Membership
CalPERS member on or after 1/1/13 2% at age 62 7% of base pay
CalSTRS Retirement Plan - The California State Teachers Retirement System (CalSTRS) is a defined benefit retirement plan that provides lifetime benefits based on a member's years of service, age and final compensation. Full-time employees appointed to academic positions are automatically enrolled in the CalSTRS retirement plan. Depending on hire and/or membership date, employees are placed in one of two membership categories.

Retirement Formula Employee Contribution %
CalSTRS member prior to 1/1/13 2% at age 60 10.25% of base bay
CalSTRS member on or after 1/1/13 2% at age 62 10.205% of base pay
01


Select the career website you used to find this employment opportunity:

• Sbccd.edu
• Indeed.com
• HigherEdJobs.com
• EdJoin.org
• CCCregistry.org
• Other

02


Did you attach the required transcripts?

• Yes
• No

03


Which option below best describes your highest level of education? (NOTE: For positions requiring college units/degree, a copy of the transcript must be included as an attachment. The transcript must be legible from an accredited institution and include your name, the institution name and confer date).

• Some High School
• High School or G.E.D.
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate Degree
• None

04


Please describe four or more years of progressively responsible experience administering federal, state, institutional, and scholarship financial aid programs, with a proven ability to accurately determine eligibility, process awards, and ensure regulatory compliance.
05


Please describe your Organizational, Analytical, and Technical Skills in reviewing and verifying documentation, analyzing financial aid data, maintaining accurate records, preparing reports, and utilizing financial aid systems, spreadsheets, and databases with exceptional attention to detail.
06


Please explain your ability to manage multiple priorities, meet critical deadlines, maintain confidentiality, work independently with minimal supervision.
07


Please explain your ability to assist students with financial aid applications, explain eligibility requirements, provide guidance on scholarships and appeals, and customer service.
08


Describe your ability to conduct workshops and presentations, coordinate outreach events, collaborate with schools and community organizations, and communicate effectively with students, donors, and campus departments.
09


I hereby understand and declare that the statements on this supplemental questionnaire are true and complete to the best of my knowledge. As applicable, I hereby authorize the District and/or designees to contact the references listed to verify the information I have supplied. I hereby release from liability all persons and organizations furnishing such information. I understand that the District reserves the right to validate information received on the supplemental questionnaire and that I will be subject to disqualification and/or termination if any statement in this supplemental questionnaire is found to be untrue or determined to be misleading.

• Yes
• No

Required Question