Service Drive Manager

Job Description

Job Description

POSITION OPEN NOW

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today!

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Free Strayer University College Courses to Earn a 4-Year Degree
• Paid Vacation
• Paid Training
• Paid Sick Leave
• Employee Vehicle Purchase Program

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  Responsibilities

  • Lead and coach service advisors to meet daily performance targets
  • Monitor advisor KPIs: ELR, HPR, RO count, upsell conversion, and video MPI send rates
  • Ensure consistent customer communication from check-in to vehicle delivery
  • Resolve customer concerns promptly to maintain high CSI scores
  • Collaborate with parts and technician teams to streamline workflow
  • Conduct daily service drive huddles and weekly advisor one-on-ones
  • Audit repair orders for accuracy, compliance, and profitability
  • Manage advisor schedules, coverage, and staggered lunch breaks
  • Reinforce dealership culture and legacy through advisor interactions
  • Track advisor performance and implement personalized growth plans
  • Coordinate with management to support incentive programs and coaching strategies
  • Support comeback prevention by identifying communication breakdowns on the drive
  • Maintain compliance with labor regulations and internal service protocols

  Qualifications

  • 3+ years of experience managing service advisors in a dealership setting
  • Strong understanding of service drive metrics and front-end operations
  • Proficiency with Reynolds, CDK, Xtime, or equivalent service scheduling platforms
  • Proven ability to coach, motivate, and hold advisors accountable
  • Excellent communication, customer service, and conflict-resolution skills
  • High school diploma or higher education
  • Valid driver’s license with a clean driving record
  • Passion for developing teams and elevating customer experiences
  • Comfort working in high-volume environments with fast-paced service demands
  • Strong organizational skills with the ability to manage multiple priorities
  • Familiarity with dealership branding and legacy reinforcement through customer-facing roles

  What We Offer
  Competitive compensation (base + bonus), training programs, clear growth paths, and a tight-knit team that thrives on success and transparency.

   

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.