Slot Attendant

Overview We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Responsibilities Maintain clear and open communications with customers and managers/supervisors. Be knowledgeable of players’ club and encourage guest participation. Respond to machine tilts, malfunctions and determine if maintenance is needed. Perform minor maintenance/repairs on slot machines. Fill ticket printers and stock ticket paper. Respond to machines with jackpot and determine if jackpot is valid. Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive. Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests. Work to build relationships with existing customers and work to foster relationships with new guests. Knowledgeable of slot machine payouts and basic functions of slot machines. Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests. Count and verify wallet. Redeem coupons and break bills and/or run change for customers. Participate and promote in marketing events. Ability to use two‑way radios and maintain professional radio etiquette at all times. Competently utilize Slot Mobile Attendant device to respond to floor duties independently and as assigned by leadership throughout work shift. Maintain the condition of the Mobile Attendant device including using only appropriate use of instruments, cleaners, chargers, cases and other approved accessories provided by the company. Keep the Slot Mobile Attendant device on person during their work shift, except on authorized breaks. Meet department uniform, appearance and grooming requirements. Meet attendance guidelines. Maintain cleanliness and organization of assigned work areas including pushing in chairs and trash pickup, as well as keeping work areas clean and free of safety hazards, debris and litter. Perform all job duties in a safe and responsible manner. Proactively serve non‑alcoholic beverages to customers. Notify your supervisor if you need assistance, require additional help, or observe suspicious activity. Ensure supplies are stocked as needed. Attend all departmental and company training programs or meetings as directed. Must adhere to regulatory, department and company policies. Perform all job duties in a safe and responsible manner. Perform other job related and compatible duties as assigned. Requirements Must be at least 21 years of age. High school diploma or equivalent. Must be proficient in Microsoft applications. Excellent written/verbal communication skills. Excellent customer service skills. Dedicated team player. Able to handle multiple tasks, flexible and positive when adjusting to change. Ability to use small electronic handheld device to retrieve work assignments. Attention to detail and follow‑through. #J-18808-Ljbffr