Events & Delivery Operations Manager

Position: Events & Delivery Operations Manager Location: In-Person at HQ: 685 John B Sias Memorial Parkway #985 Fort Worth TX 76134 & In the Field We serve HAPPY ice cream, one scoop at a time. We BELIEVE treats can change your day and your day can change the world. We're seeking a full time Events & Delivery Operations Manager to join our Joy Factory in Fort Worth to lead in serving up happiness one scoop at a time and to support our Shops through our internal deliveries. MELT ice creams is a fast-growing local Fort Worth ice cream company that makes specialty ice creams and baked goods fresh daily. We take great care in making high-quality ice creams and providing a quality work experience for our team members. About the Role The Events & Catering Operations Manager owns the entire inbound Events, Catering, Vending, and Internal Delivery function at Melt Ice Creams. This role combines the hands‑on execution and team leadership of the Events & Deliveries Team with the strategic ownership and accountability for all functions in the department. Success is measured by operational excellence, responsiveness to inbound inquiries, team performance, event quality, and profitability through efficiency and execution. This role serves as the single point of ownership for all events and catering operations—from inquiry intake through fulfillment to post‑event follow‑up. This is a highly hands‑on role. You will regularly work events, drive vehicles, audit operations, and lead the Team from the field while also maintaining systems, schedules, logistics of company vehicles/assets, and accountability behind the scenes. What You’ll Do Hire, train, onboard, off board, schedule, and lead the Events & Delivery team Create and manage weekly schedules using labor projections and event needs Set clear expectations and hold the team accountable for performance, professionalism, and hospitality Work at least two events per month to lead by example and stay connected to operations Coach team members and support growth through feedback and accountability Events, Catering & Delivery Execution Own planning, coordination, and fulfillment of all inbound catering, vending, and event bookings (corporate events, weddings, festivals, private parties, etc.) Respond promptly and professionally to inbound event inquiries Confirm event details, pricing, timelines, and expectations with customers Create event fulfillment sheets, menus, and execution plans Coordinate pre‑event logistics including staffing, product allocation, equipment loading, transport, setup, service, breakdown, and return Ensure internal deliveries are completed accurately and on time, meeting weekly Scorecard KPIs Client Communication & Experience Serve as the primary point of contact for event customers Ensure a smooth, organized, and confident experience from booking through execution Represent Melt’s premium brand standards with clients, venues, and partners Identify opportunities to improve the guest experience and event flow Cadenced post‑event follow‑ups and key client touch points to build and maintain existing relationships Logistics, Inventory & Vehicles Oversee inventory management for ice cream, dry goods, and event equipment Maintain accurate inventory counts using Google Sheets and inventory tools Manage vehicle usage, inspections, cleaning, maintenance logs, and repairs Ensure all equipment and vehicles are event‑ready, safe, and properly maintained Quality Control, Systems & Accountability Audit events, deliveries, and warehouse/event prep areas regularly Ensure SOPs, checklists, and safety standards are followed consistently Maintain and improve documented procedures using internal tools such as Notion, Trainual, and Zenput Identify inefficiencies, gaps, or risks and implement solutions proactively Track and report KPIs (delivery accuracy, labor efficiency, event execution quality) through Weekly Reports Operational Improvement & Cross‑Functional Support Partner with Operations leadership to forecast volume and staffing needs Optimize labor, logistics, and processes to support profitability and sustainability Build repeatable, scalable systems that support growth without chaos Support wholesale and internal delivery operations as needed Evaluate tools and systems that improve visibility, automation, and consistency What Success Looks Like in The Role Events are executed smoothly, on time, and without last‑minute escalations Customers feel informed, taken care of, and confident choosing Melt The Events & Delivery team is reliable, trained, and accountable Internal teams trust that events are planned, communicated, and resourced properly Leadership does not need to step in to resolve day‑to‑day event issues Our Shops are supported with accurate and on‑time orders through our internal delivery team What It Takes to Rock the Job You are organized, calm under pressure, and deeply systems‑minded. You enjoy leading people, solving problems in real time, and balancing hands‑on work with planning and structure. You take pride in running clean, efficient operations and delivering memorable guest experiences. Customer‑focused with a strong sense of hospitality and brand pride Comfortable with both field work and administrative responsibilities Confident leader who sets expectations and follows through Strong written and verbal communication skills Strong follow‑through and time management Proactive, solution‑oriented, and resourceful Ability to create, maintain, and improve SOPs and checklists Flexible and adaptable in fast‑moving, seasonal environments Flexibility to prioritize multiple tasks and projects with a sense of urgency Commitment to following safety standards and company procedures Comfortable driving company vehicles and working nights/weekends as needed Ability to lift up to 50 lbs Experience & Requirements 2+ years of experience in events, catering, hospitality, logistics, or operations 2+ years of leadership or team management experience Experience hiring, training, scheduling, and leading teams Experience managing logistics, inventory, and/or deliveries Valid driver’s license with a clean driving record Current Food Manager Certification (or ability to obtain) What We Offer Salary Range of $42,000 - $48,000 depending on experience Paid Time Off Benefits (for eligible full‑time employees averaging 30+ hours/week): Company‑subsidized health, dental, and vision insurance (for eligible employees) Company‑paid life insurance and short‑term & long‑term disability An entrepreneurial work environment with real ownership and impact Leadership development opportunities to develop your skill sets Opportunities to grow with a local brand that values people and process Weekly Pint Perks Discounts on merchandise and ice cream purchases Ready to serve happiness by the scoop? Apply today and tell us why you’d be a perfect addition to our team! Referrals increase your chances of interviewing at MELT Ice Creams by 2x Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Food and Beverage Manufacturing #J-18808-Ljbffr MELT Ice Creams