Customer Operations Specialist (Fullerton,CA)

The Role: Avocado is currently looking for a Customer Operations Specialist to be part of the Customer Operations Team. You will be reporting to the Customer Operations Manager. The Customer Operations Specialist is responsible for a variety of inquiries from our key customers. Some tasks include but are not limited to placing orders, following up on orders, resolving any order processing or system issues, parts orders, and coordinating shipping logistics. This individual will be a successful point of contact with proven customer service experience in a dynamic, customer‑focused and people‑first organization. Note on Location: Here at Avocado Green Brands, we treasure teamwork and working together in person. Depending on the role, you will be working on‑site at one of our Fullerton locations. Pay Transparency The pay range for this role is $23.00-$26.75. What You’ll Be Working On Act as the primary point of contact for assigned accounts, addressing customer inquiries, providing product or service information, and resolving issues in a timely manner. Process orders via EDI, e‑mail and internal importing processes. Coordinate shipping logistics and process shipping labels through FedEx, UPS WorldShip, and other shipping platforms. Support customer requests related to replacements, cancellations, address changes, shipping method updates, warranty claims, and order tracking details. Meet and strive to exceed departmental performance goals in relation to quality, production and schedule adherence. Manage incoming support inquiries, provide updates and callbacks, and triage inquiries that need additional support to the proper department. Maintain accurate and current information as it relates to current and anticipated needs of the department. Process written customer correspondence and provide the appropriate level of timely follow‑up. Coordinate and track movement of goods through logistics pathways while proactively communicating updates to customers and internal teams. Collaborate cross‑functionally with Sales, Logistics, Warehouse, Manufacturing, and Customer Experience teams to support operational efficiency. Monitor inventory communication and product availability updates to support customer expectations and operational planning. Perform other related duties as required and assigned, and perform other tasks as directed by the Customer Operations Manager. What You Bring Minimum of 2 years of experience in customer service, account management, or a related role, preferably in a manufacturing environment. Strong interpersonal, verbal, and written communication skills. Ability to effectively communicate internally and externally with customers, vendors, and cross‑functional teams. Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and NetSuite. Experience using NetSuite ERP or similar order management, ERP, or CRM platforms preferred. Excellent problem‑solving abilities and attention to detail. Ability to manage multiple tasks and prioritize effectively. Customer‑first mindset with a proactive and solution‑oriented approach. Regular and predictable attendance. Physical Requirements Must be able to remain stationary 50% of the time. Must be able to walk throughout the office and warehouse areas to access different areas and people. Must be able to communicate with other team members to update status of tasks or ask questions. Light lifting of mail packages. Constantly operate a computer and other office machines such as printers and tablets. What We Offer You Medical (HMO, PPO, HSA) Dental Vision 100% Employer Paid Life Insurance 401(k) with employer match PTO Volunteer days Employee product discount Annual Bonus Plan Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr