Field Technical Specialist

Field Engineer

We are seeking a Field Engineer to support customer data centers by resolving hardware and infrastructure issues. This role requires hands-on experience with enterprise-level systems and an understanding of data center operations. The position involves travel to customer sites.

Key Responsibilities

• Troubleshoot and resolve issues across IT infrastructure, including multi-vendor enterprise systems, servers, storage, and networking.
• Perform rack and stack, hardware installations, component replacement, disk drive and memory replacements, and hot swaps.
• Utilize software tools for daily operations and troubleshooting within a data center environment.
• Provide client-facing support with professionalism and technical expertise.
• Collaborate with team members during a 45–90 day training period; you will not be expected to work solo during this time.
• Document daily activities and maintain communication with management and peers.

Required Qualifications

Experience: 2–3 years of hands-on experience with servers, cables, racks, workstations, routers/switches, and network infrastructure is required. Experience in data center environments is preferred.

Technical Skills: A basic understanding of storage theory, server layout, and network concepts is necessary. The candidate must have the mechanical aptitude and ability to follow procedures for component-level repairs using established best practices. Familiarity with various computer applications and software tools is required.

Citizenship: Must be a U.S. Citizen.

Work Environment

This role requires a valid driver's license, personal vehicle, and insurance, as travel is a component of the job. Mileage, tolls, and parking will be reimbursed. The position may require work outside of standard business hours, including overtime and weekends, with advance notice for scheduled events.

Preferred Qualifications

• Experience with data center server lifting tools and pallet jacks is a plus.
• CompTIA+ certification is a plus.
• Experience with Linux, Virtualization, and Windows Server is a plus.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.