Patient Services Representative

Job Description

Job Description

Patient Services Representative

Freeman Health Partners Medical Services, PC | Dickson, TN
Full-Time | $18.00–$20.00 per hour

Freeman Health Partners is seeking a dependable, organized Patient Services Representative to help patients feel welcomed and supported from their first interaction with our clinic.

As a member of our front office team, you will greet patients, coordinate appointments, verify patient and insurance information, and help keep daily clinic operations running smoothly. This position is well suited for someone who enjoys helping others, communicates clearly, and manages administrative details with care and accuracy.

Compensation ranges from $18.00–$20.00 per hour , based on experience and qualifications.

Our benefits package includes the following, subject to eligibility and plan terms:

• Medical, dental, and vision insurance

• Employer-paid life insurance

• 401(k) retirement plan with employer match

• Paid time off, paid holidays, and birthday PTO

• Short-term disability, long-term disability, accident, critical illness, and other voluntary benefit options

• Professional development opportunities

• Welcome patients and visitors, assist with check-in, and direct them to the appropriate team member or service.

• Answer incoming calls, respond to routine questions, and route messages accurately and promptly.

• Schedule, confirm, and update patient appointments while communicating scheduling changes to patients and clinical staff.

• Assist patients with registration forms, required paperwork, and updates to their information.

• Collect and verify patient demographic information and insurance coverage.

• Collect payments and copayments, document transactions accurately, and direct billing questions to the appropriate staff.

• Maintain accurate patient records and update information in the electronic health record (EHR).

• Coordinate patient intake and communicate with clinical staff to support an efficient patient experience.

• Respond to patient concerns with professionalism and empathy, escalating issues when appropriate.

• Manage written, verbal, and electronic communications while protecting confidential information.

• Follow organizational policies, privacy requirements, and established front office procedures.

• High school diploma or GED equivalent

• Strong customer service and interpersonal skills

• Excellent organization, attention to detail, and follow-through

• Ability to manage multiple tasks and priorities in a busy clinic environment

• Professional and compassionate communication skills, both in person and by phone

• Basic computer proficiency and ability to learn scheduling and electronic health record systems

• Dependability and ability to work collaboratively with clinical and administrative teams

• Commitment to ethical practices and protection of patient confidentiality, including compliance with HIPAA, 42 CFR Part 2, and other applicable privacy requirements

• Previous experience in a medical front office, patient registration, or a related customer service role

• Experience with appointment scheduling, insurance verification, and payment collection

• Familiarity with electronic health records

At Freeman Health Partners, we provide compassionate, coordinated care that supports physical health, mental health, and recovery. Our front office team plays an essential role in making that care accessible and helping every patient feel respected.

If you take pride in helping people and keeping daily operations organized, we encourage you to apply.

Join Freeman Health Partners and help create a welcoming, supportive experience for the patients and families we serve.