IT Help Desk & Systems Administrator

Job Description

Job Description

IT Help Desk & Systems Administrator

Glen Burnie, MD

Salary Range: $70,000 - $100,000

About Intuitive Machines:

Intuitive Machines is an innovative and cutting-edge space company making cislunar space accessible to both public and private customers. Our mission is to further science and exploration, communications, and economic progress from the Earth to the Moon and beyond. With multiple NASA lunar missions in development and additional private missions on our manifest, we pride ourselves in supporting NASA, our customers, and the nation in paving the way to return humans to the surface of the Moon. Our world-class team includes experts in all aspects of spacecraft subsystems design, development, and test, on-orbit operations, and safety.

About the Position:

Intuitive Machines is seeking an IT Help Desk & Systems Administrator to provide hands-on technical support while assisting with the administration and maintenance of the company's IT infrastructure. This role combines end-user support with systems administration responsibilities, ensuring employees have reliable access to the technology and services they need to support critical aerospace missions.

Responsibilities:

• Provide Tier I and Tier II technical support for hardware, software, network, and system-related issues.
• Diagnose, troubleshoot, and resolve break/fix incidents in a timely manner.
• Manage and update support tickets within the IT service management system to ensure SLA compliance.
• Support end-user devices including desktops, laptops, mobile devices, printers, conference room technology, and engineering workstations.
• Install, configure, maintain, and troubleshoot Windows operating systems, business applications, and endpoint software.
• Administer user accounts, security groups, permissions, and access within Active Directory and Microsoft 365.
• Assist with administration and maintenance of Windows servers, file shares, print services, DNS, DHCP, Group Policy, and virtualization environments.
• Perform workstation imaging, deployments, software installations, patch management, and endpoint updates.
• Support server, network, UPS, and rack-mounted hardware installations, upgrades, and replacements.
• Coordinate hardware repairs and warranty support with vendors as needed.
• Monitor system health, perform routine maintenance, and assist with backup and recovery operations.
• Document troubleshooting procedures, system configurations, and knowledge base articles.
• Maintain accurate inventory records of IT hardware, software licenses, and equipment.

Requirements:

• 3+ years of experience in IT support, help desk, systems administration, or a combination of both.
• Strong troubleshooting skills in Windows environments, computer hardware, operating systems, and enterprise software.
• Experience administering Active Directory, Microsoft 365, Azure AD/Entra ID, and user account lifecycle management.
• Experience supporting Windows Server environments, Group Policy, file and print services, and endpoint management tools.
• Familiarity with virtualization platforms such as VMware or Hyper-V is preferred.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, switching, and wireless networking.
• Experience with ticketing systems and IT service management platforms.
• Understanding of NIST 800-171 and CMMC compliance requirements.
• Familiarity with Jira is a plus.
• Ability to lift up to 50 pounds to support server, rack, UPS, and infrastructure installations.

US EEO Statement:

Intuitive Machines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.