Quality Analyst

Job Description

Job Description

BC forward is currently seeking a highly motivated Quality Analyst for an opportunity in Onsite (Local to Milwaukee, WI)

Position Title: Quality Analyst

Location: Milwaukee, WI. Onsite.

Expected Duration: 6 months contract (with possible extension)

Job Type: Contract, 40 HRS WEEKLY

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Compensation and Schedule

Pay Range: $22 to $24.5/hr (W2)

Schedule: 8:30 AM – 5:30 PM CST

Conversion: Potential conversion to FTE is possible but not guaranteed.

Job Description

We are seeking a Quality Analyst to join our team supporting clilent's Global Fund Services (GFS) Transfer Agency operations. The ideal candidate will have experience in mutual fund operations and quality control and a proven ability to assess timeliness, accuracy, and productivity while ensuring regulatory and internal compliance.

Responsibilities:

• Monitor and evaluate work quality against timeliness, accuracy, and productivity standards.
• Document quality issues, performance measures, and quality improvements for management review.
• Provide input to assist in employee training and deliver feedback to drive performance.
• Ensure compliance with internal policies, procedures, and applicable regulatory standards.
• Independently analyze complex cases that may fall outside established procedures.
• Verify accuracy and completeness of shareholder transactions, both financial and non-financial.
• Review new account setups and maintenance for quality and compliance.
• Review shareholder correspondence for content, clarity, grammar, and typographical accuracy and/or review Contact Center transactions for caller verification.
• Communicate discrepancies to appropriate parties and resolve quality control issues.
• Maintain group standards for volume and accuracy and support a culture of continuous improvement aligned to ISO 9001.

Required Skills & Qualifications:

• Bachelor’s degree in business or related field, or equivalent work experience.
• Knowledge of mutual fund products, services, and transfer agency functions.
• Effective verbal and written communication skills.
• Strong attention to detail with ability to verify complex transactions.

Preferred Skills:

• 1–2 years of experience in quality analysis and measurement or mutual fund operations.
• Understanding of productivity and accuracy standards in mutual fund operations.
• Proficient computer skills, including Microsoft Office applications.
• Ability to manage multiple tasks in a dynamic environment with minimal supervision.

Benefits:

BC forward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BC forward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BC forward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC forward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale.  Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.  Our strong culture and clear values have enabled BC forward to become a market leader and best in class place to work.

BC forward is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BC forward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.  As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.  BC forward will only use this information to complete the recruitment process.

This posting is not an offer of employment.  All applicants applying for positions in the United States must be legally authorized to work in the United States.  The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.  Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.