Residential Installer (Portland)

Job Description

Job Description

Description:

Why join us?

Our Vision – To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

Our Mission – To establish Precision Door Service as the public standard and national household name in garage door repair service.

Our Values – Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders

The Residential Installer serves as the door installer for residential garage doors and related components. The installer interacts with customers daily providing them with excellent customer service. Work assignments are received from the call center or Customer Service Managers (CSM’s.) Any problems, questions, or issues will be referred to the Branch Manager for clarification or resolution. The Residential Garage Door Installer is the first line of support for customers and is expected to maintain a neat and clean appearance, and to treat all customers with decency and respect.

Job Description -

• Remove and haul existing garage door.
• Installation of new garage doors.
• Attend and participate in all required safety meetings and training sessions
• Learn the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs
• Learn basic door and operator maintenance skills and review new products when appropriate
• Retain an appropriate level of product knowledge for products offered
• Ensure installation is performed to the customer’s satisfaction and resolve issues or problems
• Review Work Order/Invoice information for accuracy and completeness before departing the job
• Promote Precision Door Service products and services wherever possible
• Ensure truck is fueled, serviced, and ready for operation prior to beginning of workday
• Ensure truck is restocked with appropriate material daily
• Assist in unloading of trucks when requested
• Maintain timecards for compensation
• Perform a variety of secondary support tasks as requested by the Branch Manager

• Must possess a valid driver’s license
• Must be able to pass a standard drug test upon request
• Must have good mechanical aptitude and demonstrated ability to understand and work with common power tools
• Must be able to lift up to 100 pounds and carry for up to 50 feet
• Must be able to read and write legibly and accurately
• Must be able to walk and carry items on uneven ground
• Must be able to climb and work from a 12’ step ladder
• Must be able to safely drive a service truck or van during the day, at night, and in inclement weather conditions.

Core Competencies

• Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
• Effective Communications – Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information attending to nonverbal cues, and responding appropriately; influences and ensures support for proposed ideas.
• Service Focus and Teamwork – Values and delivers high quality, professional, responsive, and innovative service while cooperating with others to accomplish common goals; works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
• Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Job Mastery and Continuous Learning – Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.

Working Conditions –

• Able to work a flexible schedule including weekends, holidays and evenings to accommodate phone calls from customers.
• Must be able to sit for extended periods of time (driving and travel time.)
• Must be able to work in extreme heat or cold; dirty, dusty, and oily environments.

Physical Requirements –

• Medium to heavy work – as an installer, must be able to lift up to 100 pounds and carry for up to 50 ft. As well as walk and carry items on uneven ground; and have manual dexterity in both hands, which allows the use of a hand tool.
• Talking – expressing and exchanging ideas and advice by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers and customers accurately, loudly, or quickly.
• Hearing – perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.
• The incumbent is subject to both environmental conditions, with activities occurring inside and outside.

*This is a commission-based role with an average earning potential of $80,000–$110,000 per year. Compensation is based on a piece-rate commission structure, meaning you are paid per item completed or sales made. Your earning potential is directly tied to your productivity and efficiency. Paid training is provided during the first 12 weeks to ensure your success at a pay range of $20.00 to $22.00. Training pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. At Precision, we invest in our team with comprehensive benefits, including medical, vision, and dental coverage, plus a 401(k) for eligible positions.

**** Our company's pay period is Sunday through Saturday, with WEEKLY payroll! That means payday is EVERY Friday! ****