Call Center Representative

Job Description

Job Description

Affinity FCU is hiring Call Center Reps!  Register for our Job Fair!  

When:                 Wednesday, October 21st from 10am until 2pm

Where:                Affinity HQ, 73 Mountainview Blvd, Basking Ridge, NJ

CURRENT OPPORTUNITIES:

• Banking Call Center Representatives, FT – Basking Ridge, NJ (Remote-Hybrid) ($48k-$50k)

We are seeking results oriented and service focused individuals to join our digital contact center team.   Selected candidates MUST be able to work M-F 8:30am-5pm, 9am-5:30pm or 10:30am-7pm  with Saturday availability required at least twice per month: 9am-1pm and 1-5pm shifts. This position is HYBRID, with some onsite work required at our corporate headquarters in Basking Ridge, NJ.

Call Center specialists provide our credit union members with knowledgeable, prompt, accurate and courteous service, while also showing empathy and genuine care for their financial well-being. Responsibilities include communicating with members via digital channels to discuss their individual financial needs, effectively handle inbound calls, seek solutions to problems, identify needs-based sales opportunities, and develop long term financial relationships with our members.

Requirements:

• Minimum of two years of experience in a customer service capacity, high volume call center is required, preferably at a financial institution.
• Prior banking experience is preferred.
• Prior CRM experience is preferred, but not required. 
• Qualified candidates must possess excellent communication, interpersonal organizational and problem solving skills. Must be positive, patient and customer focused at all times. The ability to multi-task is essential in this role.  
• Bilingual, Spanish-speaking is helpful, but not required.

Affinity offers excellent, affordable benefits including but not limited to: medical, dental, vision, flexible spending account, 401(k) with match, paid time off, paid holidays, tuition reimbursement and more!

APPLY TODAY and we will reserve your spot at the Job Fair!  All attendees will meet with a member of our hiring team, so please prepare for a formal interview and bring along copies of your resume.

Affinity strives to maintain balance between our employees’ personal and professional responsibilities.  All full-time employees receive a highly competitive and multi-faceted Total Rewards package including competitive pay, target incentive, full medical/dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off.  Affinity employees are also eligible for discounts on products and services and earn paid time off for volunteering. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Tuition Assistance Program.  Explore career opportunities with Affinity and “Belong to Something Better.”  

Affinity Federal Credit Union is an Equal Opportunity Employer

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity.  Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team.  With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability, or sexual orientation.

Explore career opportunities with Affinity and belong to something better.