Product Manager, Orchestrator

Role Description

We're looking for a Senior Product Manager to lead Orchestrator, Chili Piper's GTM Control Layer. This is a product leadership role for someone who loves building complex, enterprise-grade products and has the judgment to turn customer and market evidence into focused product bets that drive real adoption and business impact.

This area includes the surfaces customers interact with every day. Orchestrator listens for signals across Chili Piper and external tools, decides what should happen next, and takes the action itself.

• Catching a form abandonment, a no-show, a missed meeting, or a cold chat.
• Checking ICP fit, account ownership, intent history, and CRM state.
• Firing the right next step: enrolling a sequence in Salesloft, Outreach, or Gong Engage, notifying a rep, rescheduling a meeting, or sending a booking link.

You will own the full arc of a product bet, including:

• Target customer, first audience, market and customer evidence.
• Problem definition, intended outcome, value, viability, priority, success metrics, first adoption trigger, usage learning, and business outcome.

You will own the solution concept, meaning what we offer and how it is offered. You will partner closely with a Product Designer and a Product Engineering Lead to shape solutions that are valuable, coherent, and practical to deliver.

This role requires strong judgment, comfort with ambiguity, and the ability to turn complex workflows, data, and customer needs into clear product direction.

What you’ll do:

• Own Orchestrator end to end, from market and customer evidence through adoption, iteration, and long-term business impact.
• Define the first audience for every bet and protect that focus as new requests, edge cases, and opportunities emerge.
• Identify the right problems to solve and turn signal detection, decisioning, and action-taking into clear product direction.
• Define value, viability, priority, and success metrics, including what should trigger first adoption.
• Monitor adoption and real usage after launch, then use what you learn to improve the product and shape what comes next.
• Keep signal types, decision logic, and external integrations coherent, so the system stays predictable and trustworthy as it grows.
• Partner with Product Design on the experience, first-use path, and product-side enablement.
• Partner with the Product Engineering Lead on solutions that are technically sound and practical to deliver.
• Prioritize ruthlessly and make clear calls when the problem is complex and the answer is not obvious.
• Hold a high standard for quality. You do not ship things you would not want to use yourself.

Qualifications

• Senior-level experience managing complex B2B SaaS products, with clear ownership of a product area or major initiatives.
• Strong product judgment, with the ability to find problems worth solving and make informed tradeoffs in ambiguous environments.
• Hands-on use of AI tools in day-to-day product work, with good judgment about where AI genuinely improves a product experience.
• The ability to simplify complexity and turn customer evidence, data, and technical constraints into clear product decisions.
• Deep curiosity about users and markets, and a habit of building conviction through direct evidence.
• Comfort in technical domains and credibility with technical users and engineering partners.
• A bias toward focus and shipping narrow to learn quickly.
• Experience working closely with Engineering, Design, and cross-functional partners in a fast-moving environment.
• The drive to build products that solve real problems and get used, not just shipped.

Nice to have

• Experience with real-time automation, signal-based triggers, or decisioning systems.
• Experience building or owning third-party integrations, especially with CRM, Sales Engagement, or conferencing platforms.
• Experience with lead routing, distribution, or assignment logic.
• Experience with CRM or marketing automation platforms.
• Experience building enterprise-grade, data-rich SaaS products.
• Experience building or shipping with Claude or similar products.

Who this role is for

This role is best suited to someone energized by high ownership, independent judgment, and making decisions without a playbook. We give people real responsibility and a lot of room to operate, which means you will be expected to run your area, set direction, and make hard calls with imperfect information.

If you are looking for a highly directed environment with a lot of structure around what to do next, this is probably not the right fit.

How this role works

We care deeply about clear ownership and close cross-functional partnership.

• The Product Market Fitter owns the target customer, problem, intended outcome, value, viability, priority, adoption, and business result.
• The Product Designer owns the experience and product-side enablement.
• The Product Designer and Product Engineering Lead jointly own solution architecture.
• The Product Engineering Lead owns the technical solution and delivery execution.

Benefits

• Unlimited vacation (and we do mean it, and we do take it!).
• Generous health, dental, and vision insurance.
• Any equipment/software/tech that you need to do your job.
• Annual professional development stipend of $2,000 USD.
• Equity - all Pipers receive stock options.
• Annual company retreat in epic locations (past trips: Paris, Morocco, Tulum, Iceland, Ibiza, India).