Help Desk Support Technician

Help Desk TechnicianWe are seeking a self-directed and highly detail oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office location.Duties/Skills:All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being support.Responsible for installation and maintenance of desktop computers, applications and related technologies.Responsible for end user support for all computer and communications systems, networking and server-side maintenance.Applicant must provide professional, prompt and courteous end user assistance for all computing devices and applications.Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Install operating systems, reload, desktops and notebooks.Work with help-desk ticket system to track and resolve issues.The qualified applicant must have the ability to handle a large number of calls and tickets and the ability to work with users of all levels.An eager and helpful attitude is a must. Work is performed with little supervision and requires initiative and judgment.Tier I - Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems.Tier II - Resolving more complex issues requiring detailed systems and application knowledge; these issues have been escalated from Tier I; Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user's PC or workstationTier III - Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve; Analyzing and identifying trends in issue reporting and devising preventive solution; Mentoring other help desk personnel on hardware and software problem analysis and resolutionBenefits:401K with employer matchProfit sharing planCompetitive wagesHealth Care CoveragePaid time offEmployer sponsored eventsPosition Type:Full-Time/RegularRequirementsRequired Experience:Tier I - An entry-level position, normally requires less than (2) years of work experience and may require an associate's degree or completion of coursework at a technicalTier II - Require (2) to (4) years of work experience and may require a bachelor's degree or a two- year degree and additional, equivalent work experience in a help desk setting.Tier III- Require four or more years of help desk experience, may require a bachelor's degree in computer science or a related field, and/or professional certification.Physical:The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Additional Guidelines:18 years of age or older.Able to provide proof of US Person StatusWilling to submit to a drug screenWilling to submit to a background checkJob Location:Lewes, DE, United StatesNo relocation assistance provided