Graduate Admissions Counselor

About Kettering: Kettering University is a national leader in experiential STEM and business education, integrating an intense academic curriculum with applied professional experience. We inspire students to realize their potential and advance their ideas by combining theory and practice better than any institution in the world. Kettering University is dedicated to achieving the extraordinary through technological innovation, leadership, and service, built on values that foster respect, integrity, creativity, collaboration, and excellence in growth, global leadership, community outreach, and an engaged community of stakeholders. Benefits: include health, dental and vision coverage; retirement benefits with up to a 9% Kettering matching contribution; life and accident insurance; tuition assistance and waiver programs; vacation and holiday pay; sick and disability pay; home purchase assistance program; recreation center membership; and many other benefits. To learn more please view the Kettering University Profile. Experience recruiting for graduate programs in engineering, computer science, or business Experience with Slate, another CRM , or Banner Experience in regional secondary or higher education, including graduate admissions practices Ability to analyze enrollment data to inform recruitment strategy Knowledge of college and university educational systems Experience with building relationships with university stakeholders, including students, faculty, staff and alumni Job Specific Required Qualifications Bachelor’s degree, or an equivalent combination of education and experience One to three years of related experience in university admissions, higher-education student services, secondary education, sales, or a closely related field Experience with a CRM , student information system, or comparable record-management system Intermediate proficiency with Microsoft Office Valid driver’s license and ability to meet university vehicle-use requirements Excellent written, verbal, and presentation skills, with active listening and advising ability Strong interpersonal and cross-cultural communication: ability to work effectively with people of diverse backgrounds and viewpoints Strong organization and attention to detail across multiple programs, applicant stages, and deadlines Sound problem-solving and judgment, including knowing when to act independently and when to refer a matter Self-motivation with limited supervision, while working well on a team Proven competence in managing multiple tasks and competing priorities under tight timelines and with close attention to detail Professional conduct and discretion that reflect the University’s values and brand Understanding and commitment to Kettering University Values a. RESPECT : for teamwork, honesty, encouragement, diversity partnerships with students. b. INTEGRITY : including accountability, transparency and ethics. c. CREATIVITY : fostering flexibility and innovation. d. COLLABORATION : across disciplines and with all partners. e. EXCELLENCE : in all we do. Job Duties Recruitment and Counseling Manage an assigned caseload of inquiries, applicants, admitted students, and deposited students from first contact through matriculation, with timely outreach by phone, email, text, and virtual or in-person meetings Advise prospective students on program selection, admissions requirements, and application timelines Nurture leads from marketing campaigns, partnership referrals, events, and pathway programs through targeted outreach campaigns Understand, monitor, and contribute to meeting inquiry-to-application and application-to-enrollment conversion targets Plan, host, and represent the University at virtual, in-person, and on-campus recruitment events, open houses, and information sessions Establish connections with graduate placement offices and academic departments at a targeted set of colleges and universities Travel for in-market programming and relationship building Program Partnership Maintain current knowledge of each program’s curriculum, faculty, outcomes, and admissions criteria so all information shared with students is accurate Identify and elevate issues, risks, or opportunities affecting admissions operations, applicant experience, or enrollment outcomes Coordinate with University colleagues and external partners for an efficient, student-centered process Admissions Technology Assist with the management of admissions workflows: application completion, file-readiness review, communications, and matriculation Coordinate with University colleagues and external partners for an efficient, student-centered process Safeguard the confidentiality of student, staff, and University records Recommend process improvements and take part in continuous improvement initiatives Data and Reporting Keep complete, accurate records of all student interactions in the CRM (Slate) Prepare weekly and monthly reports on recruitment activity and progress toward enrollment goals, and share trends with office leadership Contribute to the development of an annual recruitment strategy and execute the assigned action plan General Participate in department meetings to share performance, best practices, and competitive intelligence Contribute to team projects, cross-training, and a safe work environment Represent Kettering University’s brand with the highest level of integrity Understand the mission of the institution Demonstrate commitment to the Kettering University values: Respect, Integrity, Creativity, Collaboration, and Excellence Perform other duties as assigned or required for the position Required Documents Resume Cover Letter List of References Optional Documents Kettering University, 1700 University Ave. Flint, MI 48504 #J-18808-Ljbffr