Practice Manager

Practice Manager

Brand: Vision Associates Location: Massillon, OH, US, 44646 Store #: 00P430 The Eye Clinic Position: Full-Time Total Rewards: Benefits/Incentive Information

Vision Associates is the nation's leading optical dispensary management & consulting company. Our mission is to provide the highest level of service and integrity. Our extensive background in the optical industry enables us to provide solutions that promote growth and profitability. In partnership with our clients', our foremost objective is to deliver complete and comprehensive service that reflects our commitment to eye care excellence. Everyday we feel inspired to ignite our passion for patient care. Our people work closely with doctors, learn from complex medical cases, and make a difference in patients' lives. We unleash the power of optical. Vision Associates is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Job Description

General Function: Support and develop the dispensary team, promoting and guaranteeing premium and professional eyecare experiences with every patient. Manage all facets of the dispensary, including but not limited to the daily operation of the optical shop, including leading the optical team through changes, high level personal sales performance, expense and budgetary controls, and inventory controls. Ensure achievement of Vision Associates and practice goals in a single or multi-unit $1M+ optical dispensary

Major Duties and Responsibilities

Cultivates and leads a dispensary staff that will embrace a patient-centric approach to provide unsurpassed patient experiences, every time. Demonstrates superior product and process knowledge. Conveys a commitment to providing unsurpassed patient care to every patient, every time. Develop and maintain the Vision Associates business relationship with clients to achieve mutual goals while managing all facets of dispensary operations. Leads team through difficult or complex tasks through established coaching methods. Inspire team building through individual development plans to promote an environment of personal growth and accountability while leading through effective performance management to ensure goals are consistently being met or exceeded. Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions. Supports team in delivering key performance indicators. Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement. Foster positive working relationships with the practice doctors and clinical staff and an advocate for Vision Associates. Listen and respond immediately with an appropriate level of concern to all patients and practice issues. Analyze, solve, and correct customer service issues. Ensures all Company approved safety programs are implemented and maintained. Works weekends and evenings in support of the business needs (varies by location). Adheres to attendance and daily time keeping requirements. Handles scheduling and coverage for their location. Ensure staff training, coaching and development are utilized for every dispensary employee Adheres to all company policies and procedures. Consistently maintains proper dress code. Performs other functions as assigned by the supervisor or as business needs.

Basic Qualifications

HS diploma/GED ABO certification or applicable state licensure Strong customer service and optical retail experience Knowledge of current optical theory and merchandise or ability to master in short timeframe Familiarity with technology, such as point-of-sale, patient record systems, and other software applications Strong communicating skills (written, verbal, listening)

Preferred Qualifications

1+ year supervisory experience in an eyecare environment