Driver Success Manager

Job Description

Job Description

Driver Success Manager Recruit, Support, and Empower Our Driver Community

Are you passionate about helping people succeed and building strong professional relationships? Join our Clearwater, FL team as a Driver Success Manager , where you will play a critical role in attracting, onboarding, engaging, and retaining the professional drivers who are essential to our transportation network.

In this role, you'll do more than recruit—you'll help drivers thrive from their first interaction through their long-term success with the company. If you enjoy connecting with people, solving challenges, and creating a positive driver experience, this opportunity is for you.

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid Time Off (PTO) and paid holidays
• Consistent Monday–Friday work schedule
• Professional development and advancement opportunities

• Develop and execute recruiting strategies to attract qualified driver candidates
• Meet hiring and onboarding goals through proactive sourcing and outreach efforts
• Build and maintain a strong pipeline of prospective drivers through referrals, networking, and community engagement
• Represent the organization at job fairs, recruiting events, and local community functions
• Promote driving opportunities and expand awareness within the local market

• Serve as the primary point of contact throughout the onboarding process
• Conduct orientations and onboarding sessions for Independent Contractors (ICs)
• Guide new drivers through application, onboarding, compliance, and vehicle readiness requirements
• Ensure a seamless, welcoming, and positive onboarding experience
• Provide ongoing guidance to help drivers start successfully and confidently

• Build and maintain strong relationships with active drivers
• Provide support and resources that contribute to driver satisfaction and long-term success
• Address concerns, identify solutions, and connect drivers with appropriate support teams
• Partner with leadership to implement driver engagement and retention initiatives
• Promote a positive driver culture through regular communication and relationship-building

• Maintain accurate records related to recruiting, onboarding, and driver engagement activities
• Track key performance indicators, including hiring, onboarding completion, and retention metrics
• Prepare reports and provide updates to management
• Support workforce planning and additional operational initiatives as needed
• Collaborate with internal teams to ensure a consistent and positive driver experience

• Experience in recruiting, staffing, talent acquisition, customer service, sales, or a related field preferred
• Excellent communication and relationship-building skills
• Strong organizational and time-management abilities
• Self-motivated with a results-oriented mindset
• Ability to manage multiple priorities in a fast-paced environment
• Professional, dependable, and team-focused approach
• Passion for helping individuals achieve long-term success and career growth

• Make a direct impact on driver recruitment, engagement, and retention
• Help build and strengthen a successful driver community
• Work in a dynamic, people-centered environment
• Partner with leadership to drive workforce growth and success
• Be part of an organization committed to service, innovation, and transportation excellence

If you're excited about developing talent, building lasting relationships, and helping drivers achieve success, we invite you to apply for our Driver Success Manager position and play a key role in shaping the future of transportation in Clearwater.