Jr. Systems Analyst

Junior Systems Analyst

4-month contract position (with possible extension)

Overview:

The Junior Systems Analyst position is expected to perform a variety of activities involved in the installation, configuration, modification and repair of computer, telecommunications and multi-media equipment and related hardware and software with guidance from senior member and the manager. This individual manages requests from on-site productions and end users.

Responsibilities also include asset management, patch management, account administration tasks, service management with the following primary objectives:

• Scripting experience with Bash/Zshell
• Performs infrastructure management / maintenance tasks
• Performs user provision of user accounts and assets
• Provide end user workplace support including incident resolutions, asset management, patch/upgrade management, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals.
• Update Jamf Pro and Microsoft Intune environments
• Update and integrate Jamf Connect for identity and authentication
• Update Apple Business Manager (ABM)
• Facilitate production technology projects including but not limited to streaming network, wireless radio, server maintenance and upgrade, voice upgrade.
• Propose system enhancements (software and hardware updates)
• Performs O365 service administration tasks for Production Collaboration / Email service which includes –
• User account / Email account provisioning
• Sharepoint administration
• Authentication / Security Management
• Audit / Reports
• Application deployment / management including Creative Cloud
• Manages conference rooms

Skills:

• Minimum 2 years of experience as support analyst/engineer, including image creation/build, OS installation/troubleshooting
• Experience with Windows and MacOS.
• Image build and deployment experience
• Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively