Digital Enablement Specialist

This role will play a critical part in ensuring the successful adoption and utilisation of evolving digital capabilities across the global community. Working across programme teams, product owners, SMEs, and member firms, the specialist will design and deliver engaging learning experiences, create scalable enablement content, support change initiatives, and help drive adoption of strategic digital investments.

Key skills and experience

• Experience in digital enablement, training, learning design, or change management
• Experience developing training materials, guides, playbooks, and learning resources
• Ability to translate complex technical and digital concepts into user-friendly content
• Strong organisational and project coordination skills
• Strong stakeholder engagement and communication skills
• Familiarity with digital platforms, CMS environments (AEM preferred) , marketing technology, and AI-enabled solutions
• Experience working in global or matrixed environments preferred

Key responsibilities

• Design and deliver training, webinars, and enablement programmes for new digital capabilities
• Create and maintain user guides, playbooks, learning resources, and communications
• Drive adoption and readiness for platform enhancements, personalisation, analytics, and AI-enabled features
• Manage stakeholder engagement activities, including community calls, office hours, and feedback sessions
• Support change management for new digital capabilities and platform enhancements
• Partner with product, technology, content, and business teams to support change initiatives
• Monitor adoption, identify capability gaps, and recommend continuous improvement opportunities

Success in this role

• Accelerates adoption of new platform capabilities
• Improves user confidence and self-service capability
• Increases consistency across the global network
• Supports realisation of programme benefits through effective change and learning strategies
• Ensures users are prepared for ongoing innovation

About Us

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.