Sales Support Administrator

General Summary

The Sales Support Administrator is responsible for supporting internal and external customers to help drive business forward on a day-to-day basis. This position is located at our BTG IPI facility in De Pere, Wisconsin.

Responsibilities:

• Manage the full order lifecycle, including customer communication, internal order processing, shipment tracking, invoicing, inventory oversight, and compliance with terms and conditions to ensure accurate and timely fulfillment.
• Build and strengthen internal and external relationships by partnering closely with customers, sales representatives, vendors and cross-functional teams (supply chain, operations, finance) to support business objectives, resolve issues, and improve operational efficiency.
• Maintain and oversee customer and vendor data within CRM systems, ensuring data integrity, accuracy, and alignment across business operations.
• Prepare and communicate quotes and professional correspondence to customers and strategic business partners in support of sales and account management activities
• Responsible for own personal safety, the safety of the team and those around you.
• Work in accordance with and enforce compliance with all BTG policies (ex: Safety, Code of Conduct, Commercial Policy, Security Policy and Export Compliance) to maintain BTG reputation and image.

Required Knowledge, Skills and Abilities:

• Strong organizational and time management skills with the ability to prioritize competing responsibilities and meet deadlines
• Self-motivated and resourceful with the ability to work independently and exercise sound judgment.
• High attention to detail with a focus on accuracy, follow-through, and process integrity.
• Demonstrates professionalism, discretion, and a high level of integrity in handling confidential and sensitive information.
• Strong critical thinking and problem-solving skills with the ability to proactively identify issues and support effective solutions.
• Excellent written and oral communication skills to communicate professionally across all levels of the organization.
• Proven ability to work collaboratively in a team-oriented environment.
• Proficient in MS Office applications, including Outlook, Word, Teams; intermediate Excel skills preferred
• Previous ERP experience required; SAP, reporting and data analysis experience strongly preferred.

Required Education/Experience:

• Associate’s degree in a business-related field or equivalent experience.
• A minimum of 3 to 5 years of experience in customer service and/or administrative support
• Previous experience in one or more of the following areas: purchasing, logistics and/or sale support.

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• Only candidates selected for interviews will be contacted.