Engineering Services Manager

Engineering Services Manager

Eaton's Global Energy Infrastructure Solutions (GEIS) division is currently seeking an Engineering Services Manager. This role is based at the Syracuse, NY facility and includes approximately 25% travel. Relocation assistance is available.

This is an exciting opportunity to lead a talented team and drive business success in the electrical and instrumentation industry. If you are passionate about innovation and leadership, we would love to hear from you! At Eaton, we are at the forefront of innovation, advancing electrical and instrumentation products in new and exciting ways. Our GEIS division manufactures over 100,000 products for NEC and IEC applications, including conduit fittings and cable glands, industrial control and electrical apparatus, enclosures, industrial luminaires (including LED), plugs and receptacles, drilling and marine products, commercial construction, solar solutions, industrial and commercial cable tray, mechanical hanging components, and bracing products.

The expected annual salary range for this role is $146000 - $215000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do:

This high-visibility role reports directly to the Vice President of Engineering and is crucial in managing and leading our engineering technical services business function and driving revenue team, both domestically and internationally to drive specification capture and accelerate project execution by providing customers with both application expertise and complete engineered project solutions. The team includes the Engineered to Order (ETO) group, Technical Application and Design Solutions Engineering, and Commercial Engineered Solutions Services team.

Key Responsibilities:

• Collaborate with the VP of Engineering to develop and implement a technical service strategy that supports the division's strategic global growth initiatives.
• Utilize project management skills to prioritize escalations, improve response times, and drive revenue growth and profitability.
• Establish and execute annual stretch targets, including revenue, margin, and service-level commitments.
• Develop and monitor team metrics (e.g., turnaround times, project influence), proactively identify gaps/opportunities, and implement corrective actions.
• Drive process improvements for the Engineering Technical Services and Seismic ETO/MTO teams.
• Manage the customer-facing and customer service tool pipeline.
• Maintain a highly motivated workforce with high levels of employee engagement.
• Engage with the global ETO and Engineering Services organization (internal and external to GEIS) to identify efficiencies and harmonize ways of working.
• Attract, select, develop, train, coach, appraise, and motivate the technical support organization, with an emphasis on building succession within the team.
• Develop and execute a scalable technical talent development strategy, including onboarding, skills development, knowledge management, and workforce readiness programs to support rapid global team expansion and sustained business growth.

What Will Make You Successful? The ideal candidate is a highly driven and entrepreneurial leader who thrives in fast-paced environments, effectively balancing multiple priorities and maintaining commitment to continuous improvement. You bring a strong understanding of manufacturing processes, including press, casting, and roll forming technologies. You are a collaborative and adaptable professional with excellent communication skills, capable of building strong relationships across teams within the organization and with customers. Success in this role requires the ability to successfully measuring department goals to meet company objectives through a creative and engaging leadership approach. We are looking for candidates who are diverse in their backgrounds, perspectives, and experiences, and who can bring fresh and innovative ideas to our team.

Qualifications:

Required (Basic) Qualifications:

• Bachelor's Degree in an Engineering discipline or related discipline from an accredited institution
• Minimum eight (8) years of work experience in an engineering, operations and/or project management role within a manufacturing environment
• Minimum four (4) years of people leadership experience, including leading global teams
• Minimum two (2) years of commercial/customer experience interfacing with internal/external customers
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• Master's Degree in Engineering, Engineering Management, or Business Administration
• Prior experience working with Engineer-to-Order (ETO) products and teams, product management, customer service, technical service, technical training organizations
• Proven track record of building global organizational capability and talent through effective recruiting, training, coaching, development and optimizing organizational structure