Head of Account Management

About the Company

Our client is a global technology organization dedicated to transforming how money moves across borders. Their mission is to provide fast, affordable, and seamless international payment solutions for individuals and businesses. By leveraging advanced technology, they are building a new global financial network to simplify money management for everyone, everywhere.

Job Description

Our client is seeking an exceptional Head of Account Management to lead their growing North American Platform team. This is a rare opportunity to define and scale the account management function for the region, build and develop a high-performing team, and shape how customers experience international payments through partnerships with major companies in the technology and financial services sectors.

The role will focus on creating and scaling account management practices, mentoring and coaching a talented team, and driving measurable growth across an expanding portfolio of partnerships. You’ll engage in complex, tech-driven collaborations, navigate regulatory considerations, and ensure the team exceeds revenue and partnership goals.

This role is designed for someone who thrives on solving challenges, operational excellence, and unlocking growth opportunities for partners and customers.

Key Responsibilities

• Team Leadership and Development : Build and scale the North American account management team. Define strategy, set clear goals, and recruit, coach, and mentor team members to drive excellence.
• Establish Account Management Practices : Develop frameworks, KPIs, and account plans to ensure consistency, measurable success, and impactful outcomes.
• Drive Revenue Growth : Own the P&L for the North American partnership portfolio. Partner with the team to identify upsell opportunities, resolve technical and commercial issues, and strengthen stakeholder relationships.
• Hands-On Leadership : Engage directly with partners, guide key strategic initiatives, and support the team in solving complex challenges.
• Champion Partner Success : Advocate for partner needs within the organization by collaborating with cross-functional teams, including product, engineering, legal, compliance, and delivery.
• Foster a Collaborative Culture : Build a culture of accountability, customer-centricity, and continuous improvement that aligns with the company’s values.

Qualifications

• Proven Leadership : 2–5 years of experience leading and scaling account management teams, with a focus on mentoring and talent development. Experience in fintech or payments is a plus.
• Demonstrated Growth Expertise : A proven track record of driving revenue growth and managing key accounts. Strong stakeholder engagement skills with experience working with CEOs, compliance teams, and innovation leaders.
• Operational Excellence : Skilled in implementing scalable account management practices, defining KPIs, and driving consistent results.
• Hands-On and Collaborative : Comfortable working in a fast-paced environment, engaging directly with partners, and collaborating on solutions.
• Exceptional Coaching Skills : Passionate about developing others and helping account managers grow their skills and confidence.
• Customer-Centric Approach : A strong focus on understanding and meeting partner and customer needs while aligning with business objectives.
• Creative Problem Solver : Adept at navigating complexity, resolving challenges, and delivering impactful results for stakeholders.