Customer Success Engineer [Remote]

In this role, you will play a crucial part in ensuring a positive experience for users of our platform, guiding them through the entire process from job applications to receiving their payments. You will be the first point of contact for users encountering issues, providing them with prompt and effective support while maintaining a friendly and professional demeanor.

Collaboration with the engineering team will be essential as you triage and investigate bug reports, leveraging your expertise in modern web applications and SaaS environments. Your communication skills will be key, as you will need to convey technical information clearly and empathetically to users.

• Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
• Triage with sound judgment, escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate with precision, professionalism, and empathy.

• Ability to debug web applications, likely coming from either a degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
• Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.
• Comfortable with AI systems, you’ve played with LLMs, agents, or generative models.
• Experience exploring the behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
• Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
• Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.

This is a remote position requiring substantial overlap with Pacific Time (PT/PST) working hours. The role involves a 6-day work week.

The annual compensation for this position ranges from $25, 000 to $35, 000.

Applicants must be eligible to work in India.