Service Advisor

Job Details Job Location: Carlsbad, CA 92008 Salary Range: $17.00 - $17.00 Hourly Summary Satisfy customer’s needs in a way that promotes long term relationships. Coordinate repair and maintenance orders to maximize workshop efficiency and profitability. Prepare and complete all paperwork associated with the request in compliance with any and all Dealership, Manufacturer and Laws pertaining to the job. Essential Duties Greets customers in a timely, friendly manner and obtains vehicle information. Greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders with cost estimate. Obtain authorization. Establishes “promised time.” Prepares a detailed description of the customer's concern on the repair order to help the technician locate the problem. Visually inspect vehicle and note any existing damage. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Explains the work performed and the repair order charges to the customer. Handles customer inquiries and complaints. Schedules service appointments as needed. Establishes customer's method of payment. Obtains credit approval, if necessary. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Completes all Dealer and Manufacturer training for the job and maintains 100% completion. Comply with Smoking Policy with no residual smoke odor. Maintains a professional appearance. Keeps work area clean. Marginal Duties Other duties may be assigned. Qualifications Education and/or Experience Associate's degree (A. A.) or equivalent from two year College or technical school or six months to one year related experience and/or training or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively to customers and employees. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as totals and discounts. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret customer requests to specific information on the repair order. Ability to observe and understand customer attitude and opinion. Certificates, Licenses, Registrations Manufacturer Training Valid Driver's License Maintain a driving record acceptable to Dealership’s insurance company Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Activities Stand: x, Walk: x, Sit: x, Use hands to finger, handle, or feel: x, Reach with hands and arms: x, Climb or balance: x, Stoop, kneel, crouch, or crawl: x, Talk or hear: x, Taste or smell: x. Lifting/Moving The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Vision Abilities Close vision Distance vision Peripheral vision Depth perception Ability to adjust focus Work Environment The physical environment requires the employee to work both inside and outside. The typical noise level for this job’s work environment is moderate. While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts, outdoor weather conditions, fumes or airborne particles. #J-18808-Ljbffr