Front Desk Agent

Front Desk AgentThe Inn at Chesapeake Bay Beach Club seeks an exceptional Front Desk Agent to serve as the distinguished first impression and operational heartbeat of our luxury waterfront properties—where the guest journey begins and lasting memories are intentionally crafted. As a valued member of an elite, cohesive hospitality team, this role orchestrates seamless and anticipatory service experiences, where meticulous attention to detail, elevated guest satisfaction, and the consistent delivery of extraordinary moments defines professional excellence.ResponsibilitiesDeliver refined guest arrival and departure experiences through personalized greetings, efficient registration procedures, and flawless check-in/check-out servicesOrchestrate room inventory management and reservation confirmations with precision, ensuring optimal availability and guest placementExecute all financial transactions with accuracy, including payment processing, billing reconciliation, account settlements, and daily cash handling proceduresServe as the communication nexus for guest requests, messages, and inquiries, responding with immediacy and professional graceProvide sophisticated concierge-level knowledge of property amenities, local attractions, and regional offerings to enhance the guest journeyCurate bespoke guest experiences by proactively securing reservations for Knoxie's Table, The Spa, and exclusive property eventsCollaborate seamlessly with Housekeeping and other departments to ensure impeccable room readiness and service coordinationMaintain the integrity of guest information, uphold confidentiality standards, and safeguard all private guest dataEnsure the Front Desk and lobby environment reflects luxury hospitality standards through immaculate presentation and ambianceGenerate daily operational reports, coordinate guest transportation needs, and maintain comprehensive hotel records with meticulous accuracyCompetenciesOperational & Technical ExcellenceProfessional Presence & IntegrityOrganizational EffectivenessComposure Under PressureAdaptive Multi-TaskingCollaborative PartnershipMeticulous Attention to DetailCommunication & Guest EngagementBenefits401(k) and Roth 401(k) retirement plans with employer matchEmployer-sponsored 401(k) matching contributionsEmployee meals during scheduled shiftsExclusive employee discountsTeam member events and engagement activitiesMaryland Sick and Safe LeaveMedical, dental, vision, PTO, and paid holidays after one year for eligible full-time employeesWork EnvironmentThis position operates within a professional office environment and routinely utilizes standard business equipment, including computers, telephones, copiers, and related administrative tools.Physical DemandsThis role is primarily sedentary in nature; however, it requires the ability to lift up to 20 pounds and perform routine movements such as bending, standing, and ascending or descending stairs as operationally necessary.EEO/AAP Policy StatementChesapeake Bay Beach Club provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.