CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

We are looking to hire a full-time HVAC/Plumbing Dispatcher-Customer Service Representative to join our TEAM in Mesa at Isley's Home Service. We are seeking an individual with a positive attitude and also a great phone personality, is this you? Do you pride yourself on your great critical thinking skills and ability to solve problems? Are you punctual, organized and detail-oriented? If so, this sounds like an opportunity for you.

This HVAC/Plumbing Dispatcher-Customer Service Representative position pays a competitive wage of $17-20/hour, depending on experience.

A DAY IN THE LIFE OF AN HVAC/PLUMBING DISPATCHER-CUSTOMER SERVICE REPRESENTATIVE

In this customer service representative /dispatching admin role, you provide excellent customer service for all inbound and outbound calls with a voice that is friendly and confident. Client satisfaction is a priority and you eagerly perform quality control by doing "Happy Checks" with customers after jobs are complete.

Your friendly disposition transfers easily as you dispatch our technicians. You constantly monitor the dispatch board, forecast workload for 2-3 days out to maximize routing and minimize mileage, and dispatch technicians quickly and efficiently. You always know the status of each technician.

Additionally, your organizational skills are vital as you ensure service, repair, and preventative maintenance admin tasks are taken care of, including billing, scheduling, data entry, filing, and processing renewals. You feel good that you contribute to overall client satisfaction!

ABOUT ISLEY'S HOME SERVICE

Isley's is a family-owned and operated air conditioning, heating and plumbing repair business that's been in Arizona since 1957 when Guy Isley founded the company. Guy did a lot of air-conditioning and recreational vehicle (RV) work in several stores throughout the Valley. Longtime Phoenix-area residents might remember his slogan, "Yes we have it, yes we can do it."

John (Johnny D) Dargavel worked for them for about five years doing A/C and RV work. He left Isley's and worked elsewhere before he decided he wanted to start his own home services business. He reached out to his friends at Isley's, who, it turned out, were thinking of getting out of the air-conditioning business. So, Johnny D bought the A/C division from them in 1995 and tripled the business within a year.

Isley's is proud of how long we've been in the Greater Phoenix area, and we owe it to our customers who value loyalty, reliability, honesty, and quality in home repair services. We have a clean record with the Better Business Bureau, and we are a qualified contractor with Arizona Public Service (APS).

HVAC/PLUMBING DISPATCHER-CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS

• 1-year experience answering incoming calls in a customer service related industry
• Proficient in Microsoft Office and ability to adapt to new software
• Willingness to comply with our company policy regarding background checks and drug screening.

Knowledge of HVAC, plumbing, and dispatching, and being familiar with the Valley are a plus but NOT required! We will train you if needed. Are you dependable? Do you have excellent customer service and people skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and patient? If you are looking for a company that will treat you like a team member and a person instead of just another employee, then you have found the right place! You may be perfect for this dispatching admin position! Apply today using our initial 3-minute, mobile-friendly application !