Loyalty Rewards Agent (Harrah's Metropolis, Illinois)

Job Summary

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary - Provide exceptional customer service while selling and utilizing Caesars Rewards program. Assist patrons with all reasonable requests.

How You Will Create The Extraordinary

• Handles all reserved special events through a computerized system.
• Distributes promotional giveaways via various marketing tools.
• Redeems all documents through the system.
• Assists with stocking of supplies and keeping a clean and neat work area.
• Abides by all Accounting and Internal Control Procedures.
• Creates and maintains patron accounts through CMS.
• Provide a pleasant experience for all guests by utilizing Spotlight behaviors at all times.
• Sell and promote our loyalty program "Caesars Rewards" as well as other promotions and events.
• Resolve guest issues utilizing our Service Recovery process or communicate to a Supervisor.
• Must greet and assist all patrons with courtesy at all times.
• Greets buses daily with an upbeat and positive attitude while also distributing promotional material, creating card membership, and promoting Caesars Rewards loyalty program.
• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
• Ex. Host staff in reserving special events, hotel reservations, concerts, limousine reservations and any other reasonable business related requests through computerized system.
• Answer phone calls from guests and assist them with any reasonable requests which may include but is not limited to hotel reservations, dinner reservations, concert ticket requests, etc
• Ability to handle multiple tasks with a sense of urgency in all areas of department.

Additional Requirements

Physical - Must be able to:

• Work within restricted area of Soft Count room with reasonable accommodation.
• Bend, stand or stoop for long periods of time.
• Communicate verbally and professionally.
• See.
• Must be able to hear. Can be augmented with a hearing aid.
• Tolerate noisy and/or dimly lit environment.
• Must be able to lift a minimum of twenty pounds (20 lbs.).
• Must have manual dexterity.
• Climb stairs repeatedly.
• Push/pull drop carts and drop boxes.
• Repetitive motion, i.e. bending, pulling, opening boxes for drop and count process.

Mental - Must be able to:

• Work accurately with basic math skills
• Write to complete daily reports.
• Understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and other written and verbal instructions.
• Read and understand in order to communicate with patrons and co-workers.
• Must be able to work under stressful conditions.

Together We Win

We believe in delivering family-style servicean approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Equal Employment Opportunity

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Gaming

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

High School Diploma or GED equivalent preferred.

High School graduate or GED equivalent. Computer skills or typing skills. Previous ticketing or customer service experience.

FLSA Status: Non-Exempt

Legal Employer: MIL

Multi-Property: No

Bonus Plan: No

License(s): Illinois Gaming Level 3

EEO Code:

Job Info

• Job Identification 86077
• Job Category Hotel Operations
• Job Schedule Full time
• Locations Harrah's Metropolis (On-site)