System Engineer

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Term: Full Time

Location: German town MD, + Travel

Role: Systems Engineer--EO IR Environment

$: Open

Vertical: EO IR Product Company-US division

About the job

Job Title: Pre/Post-Sales System Engineer (EO/IR Systems)

Location: Germantown, MD

Department: Sales Engineering / Customer Success

Reports To: CEO

Job Summary:

We are seeking a dynamic and technically skilled System Engineer to support both pre-sales and post-sales activities for our EO/IR systems. This role bridges the gap between our sales, product, and engineering teams, ensuring customers receive expert guidance during the evaluation phase and seamless support after deployment.

Job Summary:

We are seeking a dynamic and technically skilled System Engineer to support both pre-sales and post-sales activities for our EO/IR systems. This role bridges the gap between our sales, product, and engineering teams, ensuring customers receive expert guidance during the evaluation phase and seamless support after deployment. A key component of this position also involves collaborating closely with partners and integrators to ensure smooth system integration and alignment with their specific operational needs.

Key Responsibilities:

Pre-Sales:

Collaborate with sales teams to understand customer requirements and propose tailored technical solutions for EO/IR systems, including integration with other sensors and Command and Control (C2) systems.

Deliver compelling product demonstrations, technical presentations, and proof-of-concept (PoC) engagements specific to EO/IR technologies and multi-sensor interoperability.

Respond to RFPs/RFIs and assist in the creation of technical documentation and proposals, ensuring solutions align with both EO/IR and C2 system requirements.

Act as a trusted advisor to prospects, addressing technical objections and providing insights into seamless sensor and C2 system integration to meet business goals.

Post-Sales:

Support onboarding and implementation of EO/IR solutions, ensuring successful deployment and integration.

Provide technical training and documentation to customers and internal teams.

Troubleshoot and resolve technical issues related to EO/IR systems, escalating to engineering when necessary.

Maintain long-term customer relationships by offering ongoing technical support and identifying upsell opportunities.

Qualifications:

Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).

3+ years in a technical pre-sales, post-sales, or systems engineering role.

Strong understanding of EO/IR technologies and systems.

Excellent communication and presentation skills.

Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Skills:

Independent, responsible, proactive, and capable of leadingsystemic issues

Hands-on capabilities in the field of electro-optical products

Experience with CRM and support tools (e.g., Salesforce).