Documentation Specialist

Position : Documentation Specialist

Location : Stuart, FL

Duration : 12 Months contract

Total Hours/week : 40.00

1st shift work hours

Job Description:

• The Documentation Coordinator 1 will be a point of contact for Care Coordinators members for physician account support and be responsible for obtaining the necessary documentation from physicians to substantiate a patient’s need for medical supplies for submission to their insurance.

Primary Duties and Responsibilities:

• Professionally fax and/or e-mail physician offices in order to obtain medical documentation and troubleshoot customer prescription issues
• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
• Ability to identify and professionally resolve customer service related issues
• Works in conjunction with Customer Care to identify and support customer service related initiatives as defined by company goals and objectives
• Meets or exceeds daily, weekly, and monthly goals in conjunction with productivity measurements as communicated by their direct supervisors
• Adhere compliance standards to include Medicare guidelines, HIPAA and ACW.
• Ability to work through the Special Projects, Progress Notes, and/or Service Tickets needs as identified from each account

Ancillary Duties and Responsibilities:

• Fosters positive interactions for physician’s office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships
• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
• Performs other duties and tasks as assigned

Reporting Relationship Responsibilities:

• No supervisory responsibilities
• Provides work direction only
• Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

Minimum Requirements or Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Education/Experience:

• High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Skills:

Language:

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
• Ability to write internal and external business correspondence.
• Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply intermediate math skills.

Reasoning:

• Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.

Computer:

• Knowledge of Microsoft Office Applications, Access or other database software.

Telecommunications:

• Ability to utilize or knowledge of call center telecommunications software

Licensure or Certifications required:

• No certifications required

Work Requirements:

• Ability to work some evening shifts, weekends, and overtime as needed

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the employee performs tasks in a temperature-controlled office environment under normal office conditions.
• The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

Disclaimer:

• The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.
• The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
• Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.