Patient Services Associate - Danbury- Full Time - Bilingual (English & Spanish) - $22.00/hr

Job Description The Patient Service Associate will work closely with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism, and the ability to multitask while serving as the first point of contact for patients. The role includes greeting and scheduling patients, managing a busy phone system, performing data entry, maintaining confidentiality, and selecting company‑specific tasks. Role and Responsibilities Provide exceptional customer service to all patients, visitors and callers. Oversee the safe, efficient, and comfortable atmosphere of the reception area. Greet patients and other visitors and assist them as appropriate. Review schedules daily to ensure accuracy and fill appointment opportunities. Schedule and reschedule appointments in accordance with CHC scheduling guidelines. Collect, verify, update and document patient demographics, insurance information and forms. Reconcile patient visits daily. Verify active insurance coverage and status and update information as necessary. Collect patient payments, balances and copays. Assist patients with payment plans/sliding fee applications and ensure applications are up‑to‑date. Complete end‑of‑day reporting and ensure records balance. Answer, screen and direct incoming telephone calls and document as needed in the EHR system per CHC guidelines. Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols. Maintain patient confidentiality in accordance with HIPAA. Escalate concerns to site leads/Operations Manager and offer suggestions for improvement. Support manager in monitoring inventory of supplies for the office. Meet and exceed assigned individual and departmental goals. Perform other duties and projects as assigned. Qualifications Associate’s degree in a medical office or medical assistant program. Spanish speaking (bilingual) skills. Exceptional customer service skills. Excellent verbal and written communication skills. Proven ability to multitask. Problem‑solving and critical thinking skills. Excellent organizational skills. Preferred: healthcare experience in Medical, Dental, or Behavioral Health. Preferred: experience with Microsoft PowerPoint, Excel, Word. Physical Requirements / Work Environment Hours range from Monday–Friday 7am–7pm and Saturdays; minimal physical effort. Must operate computer and telephone continuously; regular regional travel may be required. Benefits Health & Wellness: Medical plans with Health Spending and Flexible Spending Accounts, Dental and Vision Plans. Health Reimbursement Arrangement. Wellness Incentive Program. Life and Disability Insurance. Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services. 403(b) plan with a discretionary company match after 1 year of employment. Paid time off, paid parental leave, paid holidays. Employee Assistance Programs. Tuition reimbursement. Location: Community Health Center of Danbury, Danbury, Connecticut. #J-18808-Ljbffr