Customer Service Representative

Customer Service Representative

Manage and resolve customer issues

Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer

Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers

Work with the materials group, other Copeland location customer service teams, warehouse personnel, trade compliance, and sales team to meet critical customer needs

Ensure accuracy of orders and shipment information in the Oracle systems

Monitor shipments to meet monthly demand targets and customer on-time delivery

Establish and maintain effective customer relationships

Provide timely and helpful information to individuals across the organization

Be persistent in accomplishing obstacles and setbacks

Build strong formal and informal networks

Pick up on situational cues and adjust in the moment

We offer work-life balance to our employees, general working hours for this position are: 8:00 am 5:00 pm Monday through Friday

Normal 40 hours per week

Associate's degree or 60 hours college credit with 4+ years' experience in relevant field, or an equivalent combination of education and experience will be considered

Strong communication skills

Strong computer skills Microsoft Office including email, Excel and Word

Strong problem-solving and teamwork skills

Must be able to interface with all levels of management both internal and with external customers

Ability to travel up to 5% of the time

Legal Authorization to work in the United States Sponsorship will not be provided for this role

Oracle experience

Customer service experience in a manufacturing environment