Lead Customer Service Representative

Looking for a strong Lead Customer Service Representative in our Lafayette office off 287, to handle phones and communications with our customers. Answering questions, completing estimates with the owner, scheduling work in our service focused repairs and renovations company. Consistent Upbeat, positive attitude is a must! Are you ready to join a team that provides excellent service and value to our customers? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office, with a strong attention to detail.


Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job... you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You'll Want to Join Our Team

Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.

• Competitive pay at $22 to $24 an hour
• Vacation Pay
• Holiday Pay
• Sick Pay
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• Pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• And so much more...

Your Responsibilities as a Lead Customer Service Professional

• Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
• A variety of office duties

How We'll Measure Performance

Here are some of the ways that we'll measure your performance in the role.

• Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point
• Customer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
• Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.

What We Want From You

• Culture alignment- Consistent upbeat positive attitude a must!
• Rockstars only apply
• Bought into the vision of collaboration and service
• Meets job expectations and requirements

To Succeed in this Role

• Be highly organized and detail oriented
• Possess excellent customer communication
• Ability to work independently and take initiative in decision making
• Deliver solutions
• Be a self-starter
• Have a can do attitude, and is a pleasure to work with
• Have computer experience with Office and Excel
• Be a team player
• Prior experience with Service Titan or a Customer Service software a PLUS!

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Prior Customer Service Experience
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills
• Positive and upbeat attitude with customers and co-workers
• Ability to take initiative, and apply knowledge of one situation, in solving the next.

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.