Customer Relations Representative

Customer Relations RepresentativeNow Hiring: Customer Relations RepresentativeWe're seeking a skilled Customer Relations Representative with hands-on experience in the manufacturing industry to become a key part of our team. If you've supported manufacturing clients, thrive in a fast-paced environment, and are eager to take the next step in your career, we'd love to hear from you. Join us and grow with a company that values expertise, collaboration, and continuous improvement.We are a team of over 900, and sales of over $150 million. We have achieved steady growth through our unending commitment to providing our customers with the highest quality products and services, on time and at competitive prices. Our services include aluminum extrusion, fabrication, architectural and industrial finishes, and more.What You Will DoDevelops and maintains positive relationships with assigned customers, ensuring timely and professional communication regarding order status, inquiries, and expediting requests.Collaborates with internal teams (scheduling, engineering, production) to ensure accurate understanding of customer specifications and to facilitate on-time, complete shipments.Reviews reports regularly to support order entry and maintain adherence to standard lead times, assisting with color chip sample requests and acknowledgments of customer orders.Provides daily support to Order Entry Specialists and Account Managers, addressing issues related to customer orders and participating in customer conference calls as needed.Upholds company standards for customer service, confidentiality, and professional conduct, while participating in meetings and training sessions to enhance service delivery.Assists with various office tasks and performs additional duties as assigned to support overall team objectives.QualificationsAssociate's Degree in Business Administration or related field, or equivalent work experience, with 1-2 years of customer service experience in a manufacturing setting preferred.Proficient in Microsoft Office (Word and Excel) with strong oral and written communication skills.Excellent listening, customer relations, and data entry skills; accurate and efficient in handling information.Outgoing, positive personality with the ability to manage multiple tasks efficiently.Experience in manufacturing, customer relations, and quality systems required; able to work collaboratively in a team or independently as needed.What's In It For YouMedical, Dental and Vision Insurance with options to fit your needsShort-Term Disability InsuranceCompany Paid Employee Life InsuranceAdditional Employee, Spouse and Child Life Insurance optionsOptional Accident, Indemnity, and Critical Illness InsurancePharmacy Benefit ManagementPrescription Drug Benefits401(k) Retirement Savings Plan with Employer MatchPaid Time Off8 Paid Holidays per yearHealth Savings Plans (HSA, FSA and Dependent Flexible Spending Accounts)Eligibility to Participate in the Quarterly Attendance Bonus PlanTuition AssistanceWellness Programs - including onsite Healthcare Clinics and GymsFree Physical TherapyApprenticeship ProgramsOn-Site Cookouts and CelebrationsAnd more!We're excited to learn what you'll bring to our team!All offers of employment are contingent upon successful completion of a pre-employment physical and drug screen. Crystal Finishing Systems provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Crystal Finishing Systems participates in E-Verify.