GUEST RELATIONS - OPERATOR - PARTTIME

Why Beebe? Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence. Overview Under direct supervision operate the hospital telecommunications center, maintain a smooth and effective flow of external/internal communications and perform guest relation functions. Responsibilities Operates switchboard: answers and relays long distance, local and interdepartmental calls by making telephone connections using the UA5200 client. Has a professional voice and demeanor at all times. Uses other computer applications (such as Invision, etc.) to ensure patients are directed properly. Respond to emergency calls/events and hospital/lobby emergencies following established protocol. Updates patient directory, BBNET directories for department numbers and team member pagers, telephone directories on extension 3100, and Hospital phone book as necessary to maintain a complete and accurate listing. Assist in identification and resolution of department issues. Is a problem-solver by using performance improvement tools and critical thinking skills to assist patients, visitors, and callers at all times. Connects physicians/nurses/medical personnel to the physician paging service. Reports issues promptly and follows downtime procedures. Follows policy to provide routine information to the public about hospital departments, team members, patients, and meetings. * Follows all HIPAA requirements and the "need-to-know. Performs Receptionists/Greeter functions including but not limited to assisting patients and guests with accurate directions and information which sometimes includes physically walking them to their destinations, assisting vendors with their destinations, delivering flowers and cards according to policies & procedures, transporting patients in wheelchairs to their destination. Follows policy for directing callers to BMC team members during normal business hours, after hours and weekends. Productivity and First Impressions: Realizes this position is the entry way into BMC. Voice, appearance, and behavior must support excellent customer service at all times. Is seen as a resource to patients and visitors at all times. Qualifications One year customer service experience, six months switchboard operations and/or related experience as information receptionist. Must have excellent communication and public relations skills. Able to type 30 wpm. Demonstrate basic computer skills, including composing emails. Must be able to carry/pushcart to deliver flowers to patient room and also be able to push visitors/patients in wheelchairs to their destination. Adheres to Talent+ requirements. Competencies Skills Essential:
* Knowledge Of Office Equipment
* Clear Communication Skills Both Written and Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills to Provides Customer Service to Patients, Team Members and Visitors
* Experience With Excel, Power Point, Word, Visio, Etc. Credentials Education Essential: * High school graduate or equivalent Entry USD $16.25/Hr. Max USD $25.19/Hr. Create a Job Match for Similar Jobs

About Beebe Healthcare

Beebe Healthcare serves the Sussex County community with a medical center located in beautiful, historic Lewes, Delaware, and convenient outpatient locations throughout the county. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the medical center in Lewes is a 210-licensed-bed, not-for-profit seaside community hospital. Beebe's specialized service lines include cardiac and vascular, surgical services, oncology, women's health, and orthopaedic services. Beebe offers an array of inpatient, outpatient, emergency, and diagnostic services. Beebe's five satellite campuses offer imaging, physical rehabilitation, and lab services, as well as walk-in care centers. In addition, Beebe offers Wound Healing & Hyperbaric Medicine and Diabetes Management & Medical Nutrition Therapy. With a mission to serve the community, Beebe also offers many free screenings and outreach programs through its Population Health Department; and advanced medical care for those who are recuperating at home through Beebe Home Care Services. Beebe is also training the next generation of nurses through the Margaret H. Rollins School of Nursing, located behind the Medical Cente ... r in Lewes. Beebe's Medical Staff has grown tremendously since the early 1990s. Employed physicians through Beebe Medical Group and our affiliated physicians on Beebe's Medical Staff now serve patients from Milford to Millville in specialties including cardiac surgery, dermatology, endocrinology, family practice, gastroenterology, general surgery, internal medicine, pediatric neurology, and surgical oncology. Beebe is proud to offer quality care, close to home for the residents and visitors of Sussex County.

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