Driver Manager

Job Description

POSITION SUMMARY

The Driver Manager serves as the primary liaison between the company and its professional drivers, ensuring operational efficiency, driver satisfaction, and compliance with company policy and achievement of enterprise goals. Each Driver Manager oversees a fleet of drivers, managing performance, safety, and productivity to support the company’s strategic objectives.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

• Build strong, trust-based relationships with assigned drivers to understand their preferences, challenges, and career goals.
• Monitor and manage driver performance metrics including revenue, miles per week, MPG, on-time delivery, and safety compliance.
• Provide coaching, counseling, and performance feedback to drivers; initiate disciplinary actions or terminations when necessary.
• Ensure drivers have clear weekly plans and understand load assignments to maximize productivity and satisfaction.
• Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
• Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
• Maintain accurate and timely documentation of employee interactions in accordance with HR policy.
• Collaborate with Planners, Customer Service Representatives (CSRs), and Load Planners to ensure efficient load assignments and route optimization.
• Proactively communicate delays, detention issues, and potential service failures to internal stakeholders.
• Monitor and update ETAs, driver statuses, and trip alerts in real-time
• Ensure drivers adhere to all safety protocols and DOT regulations.
• Partner with Safety and Maintenance departments to address equipment issues and promote safe driving practices.
• Track and update driver documentation including license expirations, medical cards, and training records.
• Maintain accurate and timely records in TMW or other fleet management systems.
• Conduct daily driver check-ins by 9:00 AM and if needed, ensure weekend coverage plans are in place.
• Support onboarding and orientation of new drivers, setting clear expectations from day one.

OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE

• Maintain regular and reliable attendance, along with being available in an on-call status
• Perform additional duties as assigned
• Comply with company policies and procedures and all applicable laws and regulations

REQUIRED EDUCATION / EXPERIENCE

• High School Diploma or equivalent
• 1+ year(s) experience in transportation or logistics industry

PREFERRED EDUCATION / EXPERIENCE

• Associates or bachelor’s degree in Logistics, Supply Chain, Transportation, or Business Administration, or related field
• Experience managing drivers in a mid-to-large scale trucking operation
• Knowledge of DOT/FMCSA regulations and safety protocols

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Ability to work and communicate effectively with others, promoting a team environment
• Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
• Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
• Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity
• Excellent leadership, communication, and problem-solving skills

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Proficiency in Microsoft Office products
• Knowledge of Transportation, Operations, and/or Logistics Industries
• Experience in TMW Office Suite and ELD systems
• Bilingual (English/Spanish) is a plus

PHYSICAL DEMANDS

• Ability to work in a fast-paced office and field environment
• Occasional travel to terminals, customer sites, or operational meetings
• Must be able to sit, stand, and walk for extended periods
• May be required to climb into trucks or trailers for inspections or operational reviews
• Ability to lift up to 25 lbs occasionally
• On-call and/or after-hours availability may be required

WORK ENVIRONMENT

• Fast paced, high volume work environment with frequent communication needs

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

BENEFITS

• Competitive Pay
• Opportunity for career advancement
• Generous Vacation / Paid Time Off
• Paid Holidays
• 401K with company match from day 1
• Medical, Dental, Vision Insurance
• Basic and Supplemental Life Insurance

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.