Director, Client Financial Operations — Treasury, Payroll Tax & Billing

Position Details

Type: Regular, full-time, salary, exempt

Department: Finance

Reports to: VP, Finance

Location: Chicago, IL on a Hybrid schedule preferred, or remote depending on candidate

About Armhr

Armhr is a rapidly expanding Professional Employer Organization (PEO) and an original pioneer of the industry, serving clients nationwide. We provide comprehensive HR, payroll, benefits, and compliance solutions, empowering businesses to focus on growth while we manage the complexities of being an employer.

Our culture is defined by The Armhr Way, which is how we work, how we make decisions, and how we show up for our clients every single day. We hire for values fit, and we evaluate how work gets done alongside what gets done.

• Accountable: We own our work, our mistakes, and our outcomes
• Reliable: We deliver what we promise, every time
• Modern: We embrace technology and innovation to deliver smarter solutions
• Honorable: We act with integrity, doing the right thing even when no one is looking
• Responsive: We respond with urgency and close the loop

Position Overview

The Director, Financial Operations owns the full money movement cycle for our PEO clients, including treasury and funding, payroll tax, and billing. This role is the senior escalation point for the team and partners closely with Payroll Operations to ensure every funding cycle, tax deadline, and billing event runs without disruption.

Key Responsibilities

Treasury and Funding

• Own the daily client funds position end to end, from client collections through payroll and tax disbursements, fully reconciled and closed each day
• Manage the payroll funding cycle, including funding verification, exception resolution, and escalation of failed or late client wires
• Administer banking platforms, ACH parameters, and Positive Pay configuration; serve as the primary day-to-day owner of the banking relationship

Payroll Tax

• Ensure timely and accurate tax deposits and filings across federal, state, and local jurisdictions, consistent with CPEO obligations
• Maintain SUI rates, including rate changes and retroactive adjustments, ensuring accurate flow-through to client billing
• Serve as the point of resolution for amended returns, including resulting credits, refunds, and billing adjustments

Billing

• Own bill code setup and maintenance, ensuring consistent structure and accurate mapping to revenue
• Build and execute ad hoc and off-cycle billing, from request through validation to invoice
• Standardize billing rules across the client base, identifying and resolving one-off configurations that create downstream reconciliation or revenue issues
• Partner with Implementation and Client Services on billing setup for new and changing clients

Partnership and Reporting

• Share ownership with Payroll Operations of the funding calendar, processing cutoffs, and exception handling
• Build and maintain reporting on funding, disbursement, and tax activity, including defining the underlying metrics
• Engage directly with clients to resolve issues and answer questions as they arise

Team Leadership, Escalation, and Coverage

• Directly manage the treasury, payroll tax, and billing team, including hiring, coaching, and performance management
• Serve as the primary escalation point for tax and treasury issues, independently diagnosing and resolving funding failures, tax notices, and reconciliation breaks, and escalating to leadership only for judgment calls
• Build depth and cross-training across all functions on the team, and maintain working proficiency in each to provide seamless coverage during absences, peak periods, and staff transitions
• Identify and lead process improvement and automation opportunities across the money movement cycle
• Other duties as assigned

Qualifications

• 7+ years of experience in a PEO, payroll bureau, or ASO environment, including direct, hands-on ownership of client funds handling
• Working knowledge of multi-state payroll tax, including SUI rate mechanics and agency notice resolution
• Demonstrated ownership of daily cash or funding operations in a high-volume environment
• Experience with banking platforms, ACH origination, and fraud controls such as Positive Pay
• Proficiency building reporting and analysis directly, rather than relying on requests to other teams; SQL or equivalent strongly preferred
• Comfort using AI tools to accelerate analysis, documentation, and process improvement
• People leadership experience, or a demonstrated track record as the primary escalation point for a team
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field required or other combination of education and relevant experience 

Preferred

• CPEO compliance experience
• Experience with PrismHR, NetSuite, or comparable payroll and ERP platforms
• Certified Treasury Professional (CTP) or Certified Payroll Professional (CPP) designation

Competencies

• Ensures Accountability: Holding self and others accountable to meet commitments
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Develops Talent: Developing people to meet both their career goals and the organization’s goals

Compensation & Benefits

• As of the date of this posting, a good faith estimate of the current salary pay scale for this position is $125,000 to $155,000. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time.
• The position is bonus eligible based on several factors including company performance, individual contributions and market forces.
• The benefits for this position include comprehensive health, dental, vision, paid time off, and 401K retirement with a company match.

EEO Statement

At Armhr, we don’t just accept differences, we celebrate it and recognize the value it brings to our customers and employees. Armhr is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Armhr is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Armhr collects and uses personal information, please review our Privacy Policies.