System Sweeps Analyst

Department: ITS & Tolling/Tolling Technical Work location: Randalls Island Earnings Potential: $63,759 - $ 79,699 MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline. Telework: This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. Job Summary Under the direction of the Manager Performance Measurement, the System Sweeps Analyst is responsible for remotely verifying the performance of TBTA's tolled facilities. This position plays a key role in the monitoring of TBTA's toll collection systems used for the Central Business District Tolling Program (CBDTP) and its Open Road Tolling (ORT) system and contributes to the protection of MTA's revenue. This role observes and analyzes all performance issues and the overall health of each lane of TBTA's toll collection systems. Responsibilities Perform live monitoring of each facility and toll collection point to ensure that both the CBDTP and ORT systems are functioning correctly. Provide ongoing and as-needed support in the implementation of CBDTP, including system acceptance testing and live system monitoring. Protect B&T's $2B revenue stream and ensure contractor compliance with contractually mandated system performance requirements. Daily performance measuring using video auditing tools. Assist in the production of the department’s monthly performance reports and make recommendations and develop initiatives to improve performance. Detect problems with systems performance before they can become significant. Internal control audits should identify any under performance. Assist in the testing and validation of software and hardware changes. Perform other duties as assigned. Comply with all policies and standards. May be required to work hours outside regular work hours, as applicable. Observe the work performed by contractors, as applicable. Review invoices and approve them if the work has contractual standards, as applicable. Address performance issues with the contractor when possible, as applicable. Escalate issues to other parties when needed, as applicable. Qualifications Bachelor’s Degree in Arts/Sciences (BA/BS) in business, technology, engineering or other related field. Additional years of experience can be substituted in lieu of education. Minimum 2 years of relevant finance/auditing, technical experience, or tolling and Intelligent Transportation Systems experience or related field. Proficiency in Microsoft Office Suite of applications, particularly Excel. The ability maintain focus when performing repetitive auditing tasks. General understanding of audit and QA procedures. Demonstrates accountability by taking ownership of monitoring results, certifications, and issue reporting to safeguard revenue and compliance. Applies strong attention to detail when reviewing and certifying system data to ensure accuracy and reliability. Works collaboratively with managers, contractors, and stakeholders to resolve issues and strengthen performance. Uses critical thinking to evaluate data objectively and develop effective recommendations. Preferred Knowledge of or experience with performance measurement roles. Effective research, analytical, writing abilities and communication skills. Knowledge of computer software and hardware systems and their application in an operating environment. Knowledge and understanding of toll collection systems. Experience with toll collection systems, auditing, technical experience, inspections or facility sweeps. Maintains the highest standards of confidentiality and integrity when handling sensitive system and revenue information. Identifies performance gaps early and drives continuous improvement through proactive recommendations and initiatives. Microsoft Power Apps, Power BI or other reporting tools like Tableau. Benefits Comprehensive Benefits & Total Rewards Package: Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings. Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans. Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees. Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support personal and family commitments. Holistic Support Services – Access dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when needed. Learning & Development Program – Advance career through professional development opportunities, skills training and leadership programs. Educational Investment – Pursue career goals with in-house training and tuition reimbursement support. Employee Assistance Programs – Comprehensive support services to help navigate life challenges. Discounts & Perks – Savings on products and services through employee discount programs. Employee Resource Groups – Support communities and inclusive workplace culture. EEO Statement MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. #J-18808-Ljbffr Metropolitan Transportation Authority