Forward Deployed Engineer (Customer)

Forward Deployed Engineer (Customer)

Austin, Texas, United States

At DevRev, we're building the future of work with Computer your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

About the Role

As a Forward Deployed Engineer (Customer), you will serve as the lead technical strategist embedded with our customers. You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev's platform.

This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You'll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact.

What You'll Do

• Own Customer Context: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design.
• Architect AI Transformation: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices.
• Be a Trusted Advisor: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform's capabilities.
• Translate & Coordinate: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable.
• Design Reusability: Architect modular, scalable solutions that can be extended across customers and verticals.
• Drive Delivery: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence.
• Support Pre-Sales: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort.
• Lead Innovation: Stay ahead of emerging trends in AI, software integration, and business transformationand bring that insight to our solution designs.
• Maintain Quality & Compliance: Ensure all solutions meet performance, security, and compliance standards.
• Travel Ready: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement.

What You Bring

• Experience: 7+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations.
• AI & Cloud: Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines).
• Business Acumen: Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans.
• Design Thinking: A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures.
• Communication: Exceptional ability to convey complex technical and business concepts to diverse stakeholders, both technical and non-technical.
• Project Leadership: Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines.
• Metrics Focus: Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes.
• SaaS & Platform Fluency: Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles.
• Education: Bachelor's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus.

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.