Associate Center Operations Director

Associate Center Operations Director We’re ChenMed, a family-owned, physician‑led organization committed to bringing superior health care to moderate‑to‑low‑income seniors. This role is at the heart of our primary care operation, ensuring smooth daily function, high patient satisfaction, and a positive workplace culture. Job Overview The Associate Center Operations Director is responsible for center operations, including performance, scheduling optimization, patient experience, and center culture. The incumbent directs day‑to‑day operations and directly supervises staff while ensuring the needs of the center, its physicians, clinicians, care teams, patients, and visitors are met. Essential Job Duties / Responsibilities Enhance overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. Optimize the utilization of available appointment slots to maximize patient access and operational efficiency. Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients. Ensure the team is readily available and accessible to all patients, reducing wait times and barriers to care. Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. Identify and manage orphan patients—those without assigned primary care providers—to ensure they receive continuous and coordinated care. Cultivate a positive center culture that promotes team engagement and a collaborative working environment, and implement initiatives to boost staff morale and engagement. Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. Implement strategies to improve teammate retention and reduce turnover rates, fostering a supportive environment that encourages long‑term commitment and career growth. Perform other duties as assigned and modified at the manager’s discretion. Knowledge, Skills & Abilities Build and maintain strong relationships with staff, patients, and external partners to enhance the overall experience. Apply strong business acumen with a data‑driven mindset, analyzing key performance indicators to identify improvement opportunities and track progress. Demonstrate team‑building skills by developing and implementing strategies to engage and develop team members. Possess a solid knowledge of general operations standards, functions, methods, techniques, practices, processes, and procedures. Understand relevant regulatory standards, local, state, and federal laws, and know where to find information on standards and interpretations. Employ excellent critical reasoning, decision‑making, and problem‑solving skills to analyze situations, determine risks, and find preventative solutions. Maintain strong organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities. Have intermediate working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other related software. Speak and write fluently in English. Exercise independent judgment in performing this job’s duties. Education & Experience Criteria BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program, or a closely related discipline. Additional experience may be considered in lieu of the required education on a year‑for‑year basis. Minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment. Minimum of 3 years of supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment. Pay Range $83,638 – $119,482 per year. Employee Benefits Employee benefits are available at Equal Employment Opportunity Statement ChenMed is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected class. #J-18808-Ljbffr ChenMed LLC