Client Service Representative
$18 - $21 per hourVCA Animal Hospitals
Client Service Representative
VCA Noah's Ark Animal Hospital in beautiful Goleta, CA is seeking a full-time Client Service Representative to join our team! We are dedicated to delivering high quality patient care to companion and exotic pets in Santa Barbara County. We are looking for a passionate and motivated individual to help complete our team!
Our Client Service Representatives provide high-quality and exceptional customer service at all times.
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
This position pays $18.00 - $21.00, dependent on experience, education, certification.
Essential Functions:
1 year of Customer Service experience preferred
Ability to multitask in a fast-paced environment
Scheduling and confirming appointments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Answering questions regarding our services
Managing medical records, charts, reports and correspondence
Qualifications:
At least one year of proven past experience helping customers
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people
The ability to integrate new information into problem-solving
At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.
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