Front Desk Coordinator

Job Description Job Description Are you the kind of person who brings warmth, energy, and professionalism into every room you enter? Do you genuinely care about people, communicate well, stay organized under pressure, and enjoy being an important part of a team?
Planet Wellness is looking for an exceptional Front Desk Coordinator to help lead the patient experience in our office. This is not just a receptionist role. This position is a key part of our team and plays a major role in helping patients feel welcomed, valued, cared for, and confident from their very first interaction with our office.
We are looking for someone who is caring, energetic, thorough, reliable, and able to multitask in a fast-paced healthcare environment. The right person will be a strong communicator, a team player, and someone who takes pride in creating a great experience for every patient who walks through our doors.
At Planet Wellness, we take a unique and patient-centered approach to healthcare. Our office helps people improve their health and quality of life through natural care and advanced services. Because of that, the person at the front desk must do more than answer phones. They must help patients feel comfortable, informed, and appreciated while helping the office run smoothly and professionally.
What You’ll Do
Greet patients warmly and create a positive first impression
Answer phones with confidence, professionalism, and a caring attitude
Schedule appointments and help maintain an organized daily schedule
Collect payments accurately and professionally
Help create value for both current patients and new patients through excellent communication
Explain services in a clear, friendly, confident way
Answer questions and help guide patients through office procedures
Support the doctors and team with daily office flow
Help keep the front desk area organized, professional, and running smoothly
Multitask throughout the day while maintaining a calm, positive attitude
Occasionally assist on Saturdays with educational seminars presented by the doctors
What We’re Looking For
Caring and personable
Energetic and passionate
Thorough and detail-oriented
Reliable and dependable
Strong communication skills
Able to multitask well in a busy office
Positive attitude and leadership mentality
Team player who works well with others
Comfortable discussing services and helping patients understand the value of care
Able to take ownership, stay organized, and follow through
Schedule
Monday through Thursday
7:30 AM until close
Typical closing time is around 6:15 PM to 6:30 PM
Includes a minimum 1-hour lunch break, with up to 1.5 hours depending on the day
Occasional Saturdays to assist with educational seminars presented by the doctors
Compensation
Starting at $17/hour
Higher pay available depending on experience
Benefits
Paid training
PTO
This Position Is a Great Fit for Someone Who:
Loves helping people and creating a great first impression
Is confident speaking with patients throughout the day
Enjoys being busy, productive, and involved
Takes pride in reliability, professionalism, and follow-through
Wants to be part of a purpose-driven healthcare office
Understands that the front desk helps set the tone for the entire patient experience
Please Do Not Apply If:
You are not dependable
You struggle with communication
You do not work well with others
You prefer a slow-paced or low-interaction position
You tend to move from job to job frequently
You are not self-motivated, proactive, and engaged