Receptionist

Job Description

Job Description

We are looking for an experienced and dependable Receptionist to support a busy student-facing campus in Haverhill, Massachusetts. This contract position has the potential to become permanent and plays an important role in keeping front desk operations organized while assisting the student services team with administrative and communication tasks. The ideal candidate is comfortable managing frequent interruptions, maintaining accuracy in data entry, and providing attentive support to students, staff, and visitors in a fast-paced onsite environment.

Responsibilities:

• Welcome students, visitors, and staff at the front desk while creating a helpful and attentive first impression.

• Manage a multi-line phone system, route incoming calls efficiently, and respond to general questions with accuracy and courtesy.

• Enter and update information in campus systems and Microsoft Office applications to support daily administrative operations.

• Assist the student services team with attendance outreach and follow-up communication regarding student-related matters.

• Direct student concerns to the appropriate department and escalate sensitive or complex situations when needed.

• Provide general clerical support such as organizing records, handling routine paperwork, and maintaining front office workflow.

• Help the department stay current on high-volume tasks by balancing reception coverage with transactional support activities.

• Coordinate effectively with the registrar and other campus teams to ensure students receive timely assistance.

• Prior experience in reception, front desk support, or an administrative customer-facing role.
• Ability to operate a multi-line phone system and manage a high volume of inbound calls.
• Strong data entry skills with good attention to detail and accuracy.
• Proficiency with Microsoft Office and comfort learning campus-based administrative systems.
• Excellent interpersonal skills and the ability to work tactfully with individuals from diverse backgrounds.
• Strong organizational skills with the ability to multitask in a busy, interruption-heavy environment.
• Sound judgment in recognizing when issues should be escalated to appropriate staff members.