Veterinary Receptionist (Care Coordinator) - Bluegrass Veterinary Specialists + Animal Emergency

Veterinary Receptionist (Care Coordinator) - Bluegrass Veterinary Specialists + Animal Emergency PetVet Care Centers' Bluegrass Veterinary Specialists + Animal Emergency is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team. Position Overview As a Care Coordinator, you contribute to the success of a high‑performing organization committed to delivering superior care and exceptional service. You will perform a range of administrative and customer‑service tasks, providing valuable support to the hospital. Key Responsibilities Provides excellent customer service in person, over the phone, and during high‑stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well‑being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions. Qualifications (Required) High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience. Must have 2 years of customer service experience. At least 1 year of experience in a veterinary clinic. Preferred Skills (Nice to Have) Experience in an emergency veterinary clinic. Schedule Swing shift, weekend shifts, and rotating weekdays. Pay Range $15 — $17 USD per hour. What We Offer Medical, dental, and vision insurance. Paid Parental Leave (birth, adoption, foster). 401(k) with discretionary contribution. Team Member Pet Discounts. Emotional wellbeing support — including Calm app access and 24/7 EAP. CE stipends and career development resources. Grant Circle — a relief fund for team members facing personal hardship. Local hospital culture backed by national resources. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V. #J-18808-Ljbffr Bgvets