Client Care Associate - South Coast Plaza

Client Care Associate

Louis Vuitton is seeking an organized, motivated Client Care Associate. As a Client Care Associate, you will be an ambassador of the Brand, with a special and strong focus on Service; you will ensure that every Client is treated according to the Louis Vuitton Promise.

Leading by example, you will discover your Clients and their every need, guide them in every aspect of Client Care and cultivate trusting relationships with them; making sure they feel cherished, understood and a special part of the Louis Vuitton family at every step of their experience. As the voice of Client Services in the store, you will champion all services offered by Louis Vuitton, and coach all teams to make the difference with every Client.

We value client-centric individuals who thrive in a fast-paced environment and welcome someone who is eager to contribute their creativity and skill to the success and strong heritage of the brand.

The ideal candidate will effectively communicate and educate clients on the intake, repair, and follow-up process to set clear expectations. You will ensure our clients are updated at all stages of the repair process, contributing to an overall rewarding client experience. Additionally, you will collaborate with the Operations team to define smooth Back-of-House processes and routines in order to support the client experience.

Must be able to work on Sundays.

The appointed candidate will be offered an hourly rate within the range of USD$25-$28 plus the opportunity for a bonus, medical insurance, various paid time off programs, two retirement plans both with employer contributions, and employee discount/perks.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.