Guest Services Representative

Position Summary: To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. Requirements: * Possess a strong sense of teamwork * Ability to follow instructions * Has integrity * Takes initiative * Fits the Nothing Bundt Cakes Culture * Has the ability to work well under pressure * Outgoing and friendly personality * Ability to multitask while paying special attention to detail * Strong sales ability * Genuine care of others needs * Ability to work with a sense of urgency Responsibilities may include but are not limited to: * Abide by all NBC policies and procedures * Uphold NBC's image and brand * Assist other departments when necessary * Introduce walk-in guests to our bakery and our products with a guest tour * Assist guests with walk-in orders while using creative solutions * Suggest balloon sales, show porcelain items, and up-sell with candles and cards * Assist phone guests by placing incoming orders * Give cake presentations while performing quality control tests * Operate & balance (POS) point of sale with accuracy and efficiency * Gather guests email addresses * Keep samples available during all hours of operation * Maintaining a strong knowledge of NBC's products, prices, and promotions * Keep retail area clean, swept, neatly merchandised, * Dust all retail surfaces twice per week, including all counter tops, and POS stations * Duties assigned by crafting department such as fluffing bows and making design pieces. * Track inventory and commission sales