Front Desk Reception

Job Description

Job Description

Description:

Precision Healthcare Specialists is seeking a professional, compassionate, and highly organized Front Desk Receptionist to join our Head & Neck specialty team. The Front Desk Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service while supporting efficient front office operations in a fast-paced medical environment.

• Greet and check in patients in a courteous and professional manner
• Answer incoming phone calls and direct calls appropriately
• Schedule, reschedule, and confirm patient appointments
• Verify patient demographics, insurance information, and authorizations
• Collect copays, balances, and required documentation
• Maintain accurate patient records within the electronic medical record (EMR) system
• Scan, upload, and file patient documents as needed
• Coordinate communication between patients, providers, and clinical staff
• Manage incoming faxes, mail, and front office correspondence
• Ensure patient confidentiality and HIPAA compliance at all times
• Maintain a clean, organized, and welcoming reception area
• Assist with additional administrative duties as assigned

• High school diploma or equivalent required
• Previous medical front desk or healthcare administrative experience preferred
• Experience in a specialty medical office preferred
• Knowledge of medical terminology and insurance verification preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficient computer and data entry skills
• Ability to work effectively in a fast-paced environment
• Bilingual abilities are a plus

• Ability to sit, stand, and walk for extended periods
• Frequent use of computers, phones, and office equipment
• Ability to occasionally lift up to 15 pounds

• Competitive compensation
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional growth and development

Precision Healthcare Specialists is an equal opportunity employer committed to creating an inclusive and supportive workplace for all employees.